Sales Office Assistant

Job Title: Sales Clerk

Location: Union  

Position Overview: The sales clerk is responsible for providing administrative support to the sales department to include answering incoming calls and providing appropriate disposition of calls. Input quotes and orders into sales systems and relay pertinent order information to customers. Work within sales department in handling purchase orders and providing service to customers. Basic date entry activities and filing as needed. Will provide other general office administrative duties.

Essential Duties and Responsibilities:

·        Develop meaningful relationships with customers to encourage trust and loyalty

·        Receive requests for quotation, purchase orders, change orders, adjustments and cancelation from sales team.

·        Use various sales platforms to retrieve customer’s information, stock status information, and make changes to customers purchase orders

·        Maintain filing

·        Communicate clearly, concisely, and persuasively regarding company products to customers

·        Understand and demonstrate the product or service to the customer

·        Interacts with potential and existing customers through emails, telephone calls, and live website chats.

·        Complete the daily call log detailing job bids, quotes, and customer follow-ups

·        Obtain all required approvals.

·        Maintain a clean and organized work area.

·        Complete all assigned training, including monthly health and safety sessions.

·        Other duties as assigned

Department Duties and responsibilities:

·        Learn and master CWI products and operational procedures

·        Respond to customer’s inquiries and quotations in a timely manner

·        Skilled in using Microsoft Word and Excel

·        Business development skills and a passion for sales

·        Ability to work in a fast-paced environment and meet sales targets

·        Work in various temperature environments

·        Work in a dusty environment

·        System (MRP) orientation

• Checks Parts catalogs for proper part information and identification.
• Contacts vendors to obtain price bids
• Replenishes stock as needed when shipments arrive
• Create spreadsheets with large numbers of figures without mistakes
• Verifies data by comparing it to source documents
• Updates existing data
• Retrieve data from the database or electronic files as requested
• Perform regular backups to ensure data preservation
• Sort and organize paperwork after entering data to ensure it is not lost
• Read SDS’s to familiarized with chemicals used

·        Follow all PPE

·        Work closely with other departments

·        Attend scheduled meetings

Preferred qualifications:

·        High school or Ged

·        1-2 years of inside sales /data entry experience

·        Excellent communication and interpersonal skills

·        Strong customer service skills

·        Ability to communicate – verbal and written.

·        Ability to perform basic math functions with accuracy.

·        Ability to work independently with minimal supervision.

·        Multi-Tasking skills

·        Worked with Quality systems

·        Ideally some manufacturing/production employment work history

·        Purchasing/Buying exp. is highly preferred

·        Excellent attention to detail

·        Minimum 45 – 50 wpm typing speed

·        MS Access is a

·        Interpersonal skills using tact, patience and courtesy

Must be able to:

• Extended periods of sitting and using office equipment and computers. The Data Entry Clerk may also have to do some lifting of supplies and materials from time to time.
• Carry, pull, lift, and push up to 25 pounds of dead weight.
• Capability of lifting 10-pound objects overhead.
• Sit, stand, kneel