What are the responsibilities and job description for the IT Coordinator position at Central Texas Food Bank, Inc?
About Central Texas Food Bank
The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.
Position Overview
The objective of this position is made up of two foundational pillars. The first pillar represents the “what” of the role; Providing helpdesk support and technical assistance to CTFB team members onsite at our Waco office, and remotely for our Austin Office. Responsibilities include, but are not limited to, the set-up and support of staff computers, onboarding duties, printer and A/V management, installation, and diagnosis of software and hardware problems; preventive maintenance, upgrading, repairing, and ultimately, inventing solutions to provide optimal performance for our fellow team members.
The second pillar regards the “how” of the role; IT as a department leans heavily into building and maintaining strong, active relationships with departments across the organization. At CTFB, the IT department isn’t content with keeping a reactionary posture, rather, we start conversations, ask questions, check on team members, seeking out those unrealized opportunities to invent a better way.
As an IT Coordinator at CTFB, your objective will be to serve as a trusted steward of the organization’s technology. In achieving that, what you’ll be asked to do is to support, protect, and grow the organization’s function using your technical knowledge; How you’ll be asked to do that is with a sense of commitment to service, integrity, dignity, innovation, and collaboration.
Relationships
This position reports to the Manager of IT, who is located onsite at the Austin office. This position is highly visible and works to support all departments at CTFB, requiring extensive interaction with and service to the greater organization. This position also works with external stakeholders to include third-party support services. The IT Coordinator must be able to exercise discretion and independent judgment in their work and work effectively across organizational lines. By nature, this role is highly social interaction oriented. This role does not supervise other team members.