What are the responsibilities and job description for the Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp) position at US IT Solutions Inc?
Company Description
We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.
Job Description
We are looking to fill multiple positions for call center representatives in Waco TX.
- Outbound Sales Representative - Uses sales lead generator to make outbound sales calls.
- Follows up with current customers for additional sales.
- Meets monthly sales quotas.
- Ensures
that customers receive the best service possible through positive
interactions via various communication channels such as voice, email,
internet chat and social media to ensure orders are processed correctly
whether in a call center or non-call center customer service
environment. - Maintains regular contact with
customers to process orders, answer questions on and guide customers
through product choices and options, provide information on pricing,
status of order, address any quality or service concerns, handle
complaints or technical questions, and ensure order is completed and
shipped on time. - Work is transnational and highly service orientated with a relatively short sales cycle.
- Representatives are typically expected to make suggestions to customer on other products and/or services.
- Representative may be assigned to take/process orders and provide support for a specific customer group, account or company.
- All
levels / roles within this position have frequent, regular interaction
with customers. Promotes good will, uses skills to assess customer needs
and educate customer on available product/services.
Qualifications
Person should have experience working as a call center specialist in the past as well.
Additional Information
Local candidate's are acceptable since in person interview is required for this position.