Patient Financial Counselor

POSITION SUMMARY: The Patient Financial Counselor serves as a dedicated advocate for patients at Central Peninsula Hospital, helping them navigate the financial aspects of their healthcare with empathy, clarity, and professionalism. Under the direction of the Billing Supervisor, this position is responsible for self-pay collection activities in accordance with the hospital’s credit and collections policies. With a strong focus on patient-centered service, this role focuses on assisting patients and guarantors in understanding their financial responsibilities, resolving billing concerns, reducing financial stress, and exploring available payment options and financial assistance programs to ensure a positive and supportive billing experience.

REQUIREMENTS:

• High School Diploma/GED
• Minimum of two years of Financial Services/Customer billing experience
• Minimum of one year of Customer Care/Support experience
• Two years of Billing - Medical Self-Pay/Collections experience, preferred

At CPH, we value our employees and offer a comprehensive benefits package designed to support your well-being and professional growth. Our competitive pay is just the beginning. We also provide:

• Health Insurance: Comprehensive plans to keep you and your family healthy.
• Retirement Plans: Invest in your future with our competitive 403(b) options and employer contributions.
• Paid Time Off: Enjoy a generous PTO policy, including vacation and sick leave.
• Professional Development: Opportunities for growth through training, workshops, and more.
• Additional Perks: Employee wellness programs, discounts, and much more!

Become part of a supportive and dynamic team where your contributions matter. Apply today to make a difference with CPH!