What are the responsibilities and job description for the Helpdesk Specialist I position at Central Peninsula Hospital?
POSITION SUMMARY:
The primary function of this position is to provide first line phone support for users of the organization's information services clinical and financial systems. This position responds promptly to phone calls, emails and end-user issues; is courteous and knowledgeable and adheres to departmental standards. This position reports to the Technical Services Manager.
REQUIREMENTS:
- High School Diploma or GED
- Strong customer service and computer skills
- Technical proficiency in microcomputer applications with a working knowledge of Microsoft based applications
PREFERRED:
- 2 years in Information Services in a Healthcare Environment
- A and/or Other Applicable Certifications
Location: Central Peninsula Hospital · Information Services & Cyber Security
Schedule: Full Time, Day, Mon-Fri 8am-5pm, Some on-call and non-business hours work required