What are the responsibilities and job description for the Inside Sales and Customer Service Representative position at Central Paper Company, Inc.?
Central Paper Company | Birmingham, AL
Full-Time | Inside Sales / Customer Service
About the Position
Central Paper Company is seeking an energetic, customer-focused Inside Sales & Customer Service Representative to join our team in Birmingham.
This is more than a traditional customer service position. We are looking for someone who enjoys building relationships, talking with customers, solving problems, and actively looking for opportunities to grow sales.
The right candidate will handle inbound customer needs while also making outbound sales and follow-up calls to existing and prospective customers. If you are organized, comfortable on the phone, competitive, and enjoy helping customers find solutions, this could be a great fit.
What You'll Do
- Provide friendly, professional service to customers by phone and email
- Make outbound sales calls to existing customers and prospects
- Follow up on quotes, samples, leads, and sales opportunities
- Identify opportunities to introduce customers to additional products and programs
- Enter and process customer orders accurately
- Assist customers with product selection, pricing, availability, and order questions
- Develop strong relationships with customers and become a trusted point of contact
- Work closely with outside sales representatives to support and grow their accounts
- Follow up with inactive or declining accounts to help regain business
- Help resolve customer concerns quickly and professionally
- Maintain accurate customer and sales activity information
- Learn our product lines and recommend practical solutions based on customer needs
What We're Looking For
- Strong communication and telephone skills
- A positive, professional attitude
- Comfortable making outbound calls and asking for business
- Customer service experience preferred
- Inside sales, call center, distribution, or business-to-business sales experience is a plus
- Good computer and data-entry skills
- Ability to multitask and stay organized in a fast-paced environment
- Attention to detail and accuracy
- Ability to work effectively with customers, vendors, outside sales representatives, and other team members
- Self-motivated with a willingness to learn
- Dependable and committed to providing excellent customer service
The Ideal Candidate
You don't have to be a high-pressure salesperson to succeed in this position.
We're looking for someone who can have a good conversation with a customer, understand what they need, recognize an opportunity, and confidently ask for the business. You should enjoy following up, building relationships, and turning everyday customer interactions into opportunities to grow the account.
About Central Paper Company
Central Paper Company is a Birmingham-based distributor serving businesses and organizations with a broad range of facility, janitorial, foodservice, and related supplies. We believe strong relationships, responsive service, product knowledge, and dependable execution are what separate a great distributor from the competition.
Job Type
Full-time
Work Location
Birmingham, Alabama
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $47,568 - $64,681