Medical Assistant/Front Desk Admin

Description:  The role of the medical assistant/front desk admin is to assist providers in implementing patient care and provide patient-centered and culturally competent care at Central Outreach Wellness Center.

Duties and Responsibilities:

• Chart short description of each visit for Provider, or MA visit
• Obtain Vitals including height, weight, BP, pain level, pulse, and respiratory rate
• Obtain Labs as ordered, and properly label samples with first initial, last name and birthdate as confirmed with patient
• Collect samples including urine, throat swab, and rectal swab as ordered.
• Properly log patient information into EKG, and perform EKG successfully 
• Administer and properly chart for vaccines under the guidance of providers, and bill for patient vaccines in EMR system properly.
• Properly chart any given medications in the chief complaint with proper dosage, concentration, administration route and site.
• Assist providers with any medical task as requested
• Disinfect exam rooms between patient visits.
• Stock all bathrooms and exam rooms with gloves, appointment slips, etc.
• Properly dispose of sharps and bio-hazardous materials, maintain safe environment  
• Answering phones and routing the caller to where they need to go.
• Greet and register incoming patients for their upcoming appointment
• Verify demographic and insurance information is current and active
• Maintain the waiting area, keeping it clean and refreshments well stocked
• Answer incoming calls and address any scheduling needs
• Prepare charts and intake material for clinical staff documentation
• Maintain patient chart material and documents
• Faxing and mailing necessary documents for clinical staff and patients as needed
• Manage the flow of all incoming traffic and direct accordingly
• Coordinate with HR and clinical staff to ensure compliance and efficiency with current policies
• Delegate clerical duties within the administrative staff to maximize productivity 
• Manage emails, letters, packages, phone calls and other forms of correspondence throughout the office
• Track and maintain inventory for office supplies and refreshment counter
• Assist medical staff with any administrative tasks
• Schedule educational dinners and lunches for provider continuing drug education

Requirements:

• Should be aware the Medical Assistant is one of the first impressions to each patient.
• Need to make sure each patient is comfortable with their care.
• Need to be culturally competent while working, including being gender sensitive and pronoun aware.
• Be able to work with a team of medical assistants, providers, and administrative staff.
• Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records
• Experience with patient centered care
• Punctuality and impeccable attendance
• Strong communication skills with both professionals and patients from all demographics
• Non-judgmental approach to patient care
• Technical skills with required office equipment
• Patience and great attention to detail
• Completely understand the healthcare privacy laws as outlined in HIPAA
• LGBTQ cultural competency
• Ability to work collaboratively in team-based care 
• Ability to adapt to a work environment that is constantly changing and not always structured 
• Ability to work in a fast paced and, at times, excited atmosphere
• Maintain a professional attitude and demeanor
• Ability to multi-task

Salary : $20 - $25