What are the responsibilities and job description for the Teller Manager position at Central National Bank?
Description
We are seeking a dedicated and experienced Teller Manager to lead our front-line banking team. The ideal candidate will possess strong leadership skills, a thorough understanding of teller operations, and hands-on experience with ITM (Interactive Teller Machine) technology is preferred. Join our dynamic banking environment where your expertise will help ensure exceptional customer service and operational efficiency.
Requirements
Key Responsibilities:
- Supervise and coordinate daily teller operations and schedules to ensure smooth and efficient service delivery
- Lead, train, and motivate 12 tellers at two banking locations to meet performance standards and deliver excellent customer service
- Oversee ITM transactions, troubleshoot issues, and ensure proper usage and maintenance of ITM systems
- Monitor cash handling procedures and ensure compliance with banking policies and security protocols
- Resolve customer inquiries and complaints promptly, maintaining high levels of customer satisfaction
- Conduct regular audits and reconcile cash drawers to ensure accuracy and accountability
- Assist in implementing new banking products, services, and technology enhancements
- Support banking centers in achieving operational goals
Skills and Qualifications:
- Proven experience as a Bank Teller Manager or similar leadership role within a banking environment
- Extensive knowledge of teller operations, banking regulations, and security procedures
- Hands-on experience with Interactive Teller Machines (ITMs) and related banking technology preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle cash accurately and maintain confidentiality
- Problem-solving skills and the ability to adapt to new technology and processes
Central National Bank is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, pregnancy, race, ethnicity, disability or veteran status.