What are the responsibilities and job description for the BILLING OFFICE MANAGER position at Central Minnesota Mental Health Center?
WHY CMMHC?
At Central Minnesota Mental Health Center, our team members are our strongest asset. We strive to attract and retain passionate people who want to live out our mission and make a difference in the communities we serve. We are motivated to provide a supportive and caring environment with a comprehensive benefits package and opportunities for career development. We are privileged to offer services and employment opportunities at multiple sites within the four-county area. Central Minnesota Mental Health Center is an Affirmative Action and Equal Opportunity Employer.
CAREERS INSPIRED TO SUPPORT
CMMHC has a rewarding opportunity to serve as a Billing Office Manager within our Waite Park team. We truly exercise a people first mindset. We know that providing a caring and supportive environment for our clients begins and ends with our employees. We are looking for compassionate people to join our mission. We will offer a great place to work, collaborative team environment, and resources to support your personal and professional development.
HOW YOU’LL MAKE AN IMPACT
The Billing Office Manager is responsible for overseeing the full Revenue Cycle for CMMHC. This role manages the daily operations of the Billing Office and provides leadership, analysis, and cross-functional coordination to ensure timely and accurate billing, collections, and reporting. You will supervise billing staff, drive process improvement, and partner closely with clinical, scheduling, and intake teams to support CMMHC’s mission.
- Manage the daily operations of the Billing Office to create a high-performing, accountable team. Establish team goals, maintain procedures, monitor workload, and foster a culture of continuous improvement.
- Supervise billing staff to ensure claims are submitted accurately and timely, in compliance with payer rules and regulations.
- Lead the preparation and analysis of monthly billing KPIs and AR aging reports, providing insights into trends, risks, and opportunities for improvement.
- Oversee timely, accurate posting of deposit files and reconciliation of payments across all payers.
- Direct and monitor collections activities, ensuring balances are pursued consistently, respectfully, and in alignment with regulations and organizational policies.
- Identify issues impacting collections (e.g., denials, authorization gaps, scheduling errors) and collaborate with other teams to resolve them quickly.
- Support program staff in accurate service documentation and billing, and resolve concerns identified during monthly closing and reconciliation processes.
- Maintain and update contracts with insurance companies, managed care organizations, and other payers.
- Provide coaching, feedback, and development opportunities for billing staff to enhance individual and team performance.
- Maintain staff schedules and coverage to ensure smooth daily operations.