Medical Assistant

CENTRAL MICHIGAN ORTHOPAEDICS (CMO)

JOB DESCRIPTION

Title: Intake Clerk

The Intake Clerk is an hourly position that reports directly to the Practice Manager.

This position contributes to the smooth operation of the business by attending to clerical tasks and patient customer service associated with the front office. The various tasks that this position completes under the direction of the Practice Manager include, but are not limited to:

• Preparing patient charts for upcoming appointments

• Greeting CMO patients

• Data entry; including Demographic and Insurance entry

• Verifying insurance and demographic information for existing patients

• Answer incoming phone calls

• Schedule appointments

• Completing the “check-out” process for patients by verifying insurance information, collecting/reporting payments and collecting on previous balances

• Transmitting patient information to billing office as needed

Duties and Responsibilities: Primary responsibilities for this position include:

Data Entry:

• Entry of patient information into scheduling and billing software

• Account review for accuracy of demographic and insurance information

• Research benefit plan coverage to assist in accurate patient payment collection through the use of carrier websites

• Account review for previous balances and collection of those dollars

• Review of various billing reports, so that missing patient information can be collected

Clerical Support:

• Filing, faxing, copying as needed

• Chart pulling and preparation for upcoming appointments

• Prepare encounter forms for upcoming appointments

• Light custodial duties (keep waiting area clean, coffee filled, etc…)

• Pre-authorizations

• Filing, faxing, copying as needed

• Scan and transmit patient information to billing office as needed

• Process credit card and MPay payments

• Complete research requests from billing office

• Pre-registration

• Reminder calls

Customer Service:

• Greet patients

• Answer phones in conjunction with the Front Desk Coordinators

• Triage patient phone calls to appropriate department/staff member

• Schedule appointments as needed in conjunction with the Front Desk Coordinator

• Explain billing policies and fees to patients

Other:

This individual is expected to assist in meeting the goals set forth by CMO. This will include other duties as assigned by members of the CMO Management Staff.

Qualifications/Education:

This individual must understand and work well in a production-driven environment, meeting established benchmarks. The Intake Clerk must demonstrate excellent telephone etiquette and customer service skills, as well as, the ability to multitask. This individual should have strong written and verbal communication skills as well as the ability to work well with others in a team environment. Additionally, this individual should possess computer skills including Excel, Word and have experience working with spreadsheets.

The candidate must have knowledge of medical office procedures including entry of patient information and HIPAA regulations.

I have reviewed this job description and have been given a copy of it.

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Incumbent Employee Signature Printed Name Date

Job Types: Full-time, Part-time

Benefits:

• On-the-job training
• Paid training

Application Question(s):

• Do you have any medical office experience, if so please explain your job role
• What is your computer comfort level
• How many hours/week are you looking to work?
• what do you think you would bring to our medical office (skills, personality, etc..)

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Assistant/CNA/LPN: 1 year (Required)
• computer: 1 year (Required)

Ability to Relocate:

• Mount Pleasant, MI 48858: Relocate before starting work (Required)

Work Location: In person