What are the responsibilities and job description for the Office Assistant/Customer Service Rep position at Central Heating, Cooling, Plumbing and Electrical?
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Office Assistant/Customer Coordinator — Customer-Focused Role
Role Summary: As the first point of contact for our customers, you will manage inbound phone inquiries and walk-in customers with a positive and professional demeanor. Your primary mission is to promote customer satisfaction by converting calls into confirmed service appointments. This role also includes general office responsibilities and supporting teammates to ensure seamless daily operations.
Primary Duties:
- Serve as the central contact for customer communications via phone and in person, ensuring every interaction reflects our service standards.
- Actively listen to customer needs, present appropriate appointment options, and secure bookings efficiently while maintaining a high level of customer care.
- Manage appointment scheduling systems, confirm details with clients, and handle any necessary rescheduling or cancellations.
- Complete assorted administrative tasks such as processing paperwork, preparing daily reports, organizing files, and performing data entry with accuracy.
- Provide backup support to colleagues.
Employee Benefits:
We value our employees and offer a benefits package, including Medical Insurance, Employer contribution to HSA account, 401k Plan with a company match, PTO and paid holidays. Additional perks include a supportive team culture, opportunities for skill development, and an organized work environment.
We seek reliable, communicative professionals who take pride in creating positive customer experiences and contributing to a cooperative office atmosphere.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Central by visiting www.centralmt.com. When you're ready, please follow the directions at https://www.centralmt.com/contact-us/career-opportunities to apply for this position.
Equal Opportunity Employer
To see other positions, click here.