What are the responsibilities and job description for the Dispatcher/Customer Service Rep position at Central Heating, Cooling, Plumbing and Electrical?
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Dispatcher/Front-Line Service Representative
As our front-line representative (Dispatcher), you will handle the first point of contact for technicians, coordinating service calls and ensuring appointments are scheduled and communicated effectively. Your primary objective is to enhance customer satisfaction by facilitating smooth service appointments and by providing timely, accurate information to both the customer and the technician. In addition to call handling, this role includes general office responsibilities and active collaboration with peers to keep daily operations seamless.
Typical responsibilities
- Receive and log incoming service calls, assessing urgency and capturing required details for technicians.
- Schedule and confirm service appointments, providing customers with clear expectations about arrival times and services to be performed.
- Coordinate technician routes and availability to maximize efficiency while minimizing customer wait times.
- Perform clerical tasks such as updating customer records, entering service notes, generating confirmations, and filing documentation.
- Work closely with the operations team to troubleshoot scheduling conflicts and maintain steady workflow throughout the day.
Who succeeds here: candidates who are calm on the phone, detail-oriented, and skilled at juggling multiple priorities. Familiarity with dispatch or scheduling software is a plus, as is an ability to work cooperatively with field staff and office colleagues. This role plays a critical part in delivering exceptional service experiences—when the schedule is accurate, technicians are supported, and customers receive timely communication, the entire organization runs smoother. If you enjoy a mix of customer interaction, dispatching, and teamwork, this role offers meaningful impact and room to grow.
Employee Benefits:
We value our employees and offer a benefits package, including Medical Insurance, Employer contribution to HSA account, 401k Plan with a company match, PTO and paid holidays. Additional perks include a supportive team culture, opportunities for skill development, and an organized work environment.
We seek reliable, communicative professionals who take pride in creating positive customer experiences and contributing to a cooperative office atmosphere.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Central by visiting www.centralmt.com. When you're ready, please follow the directions at https://www.centralmt.com/contact-us/career-opportunities to apply for this position.
Equal Opportunity Employer
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