9-1-1 Fire and EMS Call Taker / Dispatcher

Central County Emergency 911 provides Fire and EMS dispatching services for the vast majority of St. Louis County, Missouri, as well as portions of Franklin and Jefferson Counties.

We are accepting applications for 911 Call Takers and Dispatchers who will talk to the public to gather information about their emergency, dispatch Fire and/or EMS units, enter data into CAD, and monitor multiple radio channels. (Applicants selected for employment will start as a Call Taker and will have the opportunity to advance to the Dispatcher position.)

Must be certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and CPR, or be willing to obtain EMD/EFD/CPR certification within 90 days of employment. The agency will provide and cover the cost of all required training.

The hiring process includes multiple phases: online skills testing, job shadowing, interviewing, background checks, and drug testing. The next Academy will begin in September.

Qualifications Needed for Success:

• Dedication to Excellence and Ability Provide a Consistently High Level of Customer Service

• Ability to Calmly Communicate with the Public When They are Upset and Stressed Due to a Crisis

• Desire to Work as Part of a High Functioning Team Combined with Independent Work

• Strong Attention to Details and Ability to Multi-Task

• Minimum Typing Speed of 30 Wpm

• Available to Work 12-Hour Shifts (Includes Days, Nights, Weekends, and Holidays)

• Available for Mandatory Overtime (as needed)

• Ability to Sit for Long Periods of Time. Standing Desks are Available.

• Prior Fire and/or Emergency Medical Dispatching Experience is a Plus, But Not Required

• Minimum of 18 Years of Age

• Minimum of High School Diploma or Equivalent

*Benefits We Offer*

• Competitive Starting Pay at $26.38 Per Hour

• Thorough Paid Training

• Health and Vision insurance premiums paid 100% for Employee and Family!

• Dental Reimbursement Program provides up to $2,000 per year for each enrolled dependent.

• Paid Employee Life Insurance, Short- and Long-Term Disability.

• Retirement Savings Plan Paid by the Organization.

• Voluntary Employee Retirement Plan (457 Deferred Compensation).

• Voluntary Worksite Benefits (Critical Illness, Hospital Indemnity).

• Vacation, Personal Days and Sick Time.

• Tuition Assistance Program.

• Annual Uniform Allowance.

• Union Environment.

• Collaborative Work Environment that is Safe and Clean.

This posting will close Sunday, August 3, 2025.

Please visit our website for more information at www.cce911.org

(Note: Please make sure to update your email account to allow for future notifications from AAIM so that they do not go directly to your spam folder! You will receive notifications regarding your application status and testing if you qualify.)

Salary : $2,000