Service Coordinator 2 GR - 1620

Minimum Starting Hourly Rate: $21.37/hr - for applicants with a high school diploma or Associates degree

Minimum Starting Hourly Rate: $22.33/hr - for applicants with a Bachelors degree

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ 6% Employer Contribution
• Employee Assistance Program

GENERAL DESCRIPTION

Serves as the primary Service Coordinator for the consumer on his or her caseload currently being served in the General Revenue and Community First Choice program.  Responsible for the development of a relevant Person Directed Plan (PDP) based on the needs and desires of the consumer and the ongoing evaluation of the plan.  Facilitates planning meeting discussions to discover these needs.  Responsible for the service planning, monitoring of the plan, crisis prevention, and assessment regarding each assigned consumer.  Works closely with a network of internal service providers. Responsible for completing accurate documentation within the timeframes set forth by the unit and HHSC.  May be required to drive among the 5 different service counties to make face to face contacts and attend planning meetings of each assigned consumer.  Performs complex (journey-level) social services work. Work involves serving as a liaison between clients and their families in obtaining assistance and rehabilitative treatment. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

• Employee will work on-site/in-office for the first six months.  Approval to work remote will be reviewed after first six months.
• Employee will be required to report to the office for scheduled meetings and events.
• Supervisor may require office days and/or times based on individual performance.  This requirement would be documented in a coaching and reviewed based on a schedule set forth in the coaching.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assessment:  Responsible for the assessment of consumer needs based on the discovery process using the appropriate tools.  Completes Service Coordination Assessment upon enrollment, annually, or as status changes. 
• Service Planning: Service Planning: Responsible for the development and ongoing evaluation of the Person Directed Plan, including facilitating the planning team meeting.  45-60 days prior to expiration of implementation date SC will meet with consumer to identify needs for following plan year.  All required paperwork needs to be submitted to Administrative Assistant within 10 days of the meeting date.  SC turns the plan in to Administrative Assistant no later than 30 days prior to expiration and sends an email to request objectives from the providers.  SC will also send the plan to HRC, if needed.  May counsel clients and families on community facility placements related to services.  May participate with the school system for client service planning.  
• Monitoring of the Plan: Responsible for making face to face contacts with consumers on assigned caseload based on the frequency set forth in the Person Directed Plan.  Responsible for meeting productivity standards set forth by the division. Documents delivery and satisfaction and progress or lack of progress for all services at least once every 90 days.  May approve, coordinate and monitor clients’ trust funds.
• Documentation:  Responsible for entering and final approving service tickets/progress notes into the Electronic Health Record (EHR) every Monday by 5pm for the previous week. This deadline will be superseded by the Encounter Data deadline issued by the IDD Data Manager. 
• Communication: Responsible for carrying a work cell phone and returning calls by 5pm the next business day.  Responsible for checking emails daily and responding by 5pm the next business day.  P
• Participate in the Random Moment Time Study as required, including completing the required training.
• May be required to drive to the different 5 service counties, as needed, to complete job duties.  At times may be required to travel outside the catchment area for trainings or for cases with extenuating circumstances.  
• Other duties as assigned.

GENERAL QUALIFICATIONS

  Experience/Education/Licensing/Certification

• Bachelors or advanced degree from an accredited college or university in psychology, social work or related social services area, OR;
• Associates degree in a social, behavioral, human services or health related field including psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice, OR;
• High School diploma or a certificate recognized by the state as the equivalent of a high school diploma, and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities

Knowledge/Skills/Abilities

• Ability to facilitate planning team meetings and develop the Person Directed Plan (PDP) based on the needs and desires of the consumer and family/guardian.
• Ability to assess the consumer’s situation and revise the PDP accordingly.
• Responds to consumer crises in a responsive and timely manner.
• Ability to interview all relevant persons in the discovery process.
• Ability to complete plan documentation and progress note documentation within timeframes set by the division.  Documentation must be timely and accurate.
• Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.

WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTS

This position requires the ability to:

• Sit, stand, and walk for extended periods of time.
• See, hear, and communicate effectively to perform job duties.
• Use a computer, telephone, and standard office equipment for prolonged periods.
• Perform repetitive tasks such as typing, filing, and data entry.
• Lift and/or move up to 15 pounds.
• Interact frequently with consumers, staff, and the public in a professional and customer focused manner.
• Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.
• Maintain sufficient mental and emotional health to meet the inherent stressors of the position. An employee is “mentally fit” when their mental state allows them to perform the essential job duties of their job safely and effectively, which includes being able to concentrate, make decisions, manage stress and maintain focus.
• Work in an environment with frequent interruptions and changing priorities.
• Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).

AT-WILL EMPLOYMENT STATEMENT

Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

Salary : $21 - $22