What are the responsibilities and job description for the General Manager - Residential AV Integration Firm position at Central Coast Audio Visual Inc?
Company Description
Central Coast Audio Visual Inc. specializes in providing complete audio-visual design, sales, and integration services for residential and commercial projects. With over 50 years of combined experience, our team excels in delivering innovative designs and personalized solutions, ranging from custom smart homes to cutting-edge boardrooms. We pride ourselves on simplifying complex technology for our clients, ensuring seamless and exceptional results. Our commitment to quality and expertise has made us a trusted leader in the AV industry.
Role Description
The General Manager will oversee daily operations, ensure project efficiency, and lead the residential AV team at Central Coast Audio Visual Inc. Responsibilities include managing projects, coordinating with clients and vendors, ensuring quality service delivery, and driving business growth. This full-time position is on-site and based in Carpinteria, CA, and requires exceptional leadership and organizational skills to meet company goals and exceed client expectations.
Qualifications
- Strong project management and leadership skills, with the ability to manage teams and streamline operations effectively.
- Experience in residential AV design, integration, and installation with a thorough understanding of AV systems and smart home technology.
- Excellent client relationship management skills, including the ability to communicate technical concepts clearly to diverse audiences.
- Strategic planning and business growth expertise, with knowledge of budgeting and financial planning.
- Proficiency in vendor coordination and contract management.
- Problem-solving skills, attention to detail, and a results-driven approach to ensuring high-quality outcomes.
- A Bachelor’s degree in Business Administration, Engineering, or related fields is preferred.
- Experience in the AV industry and familiarity with the Los Angeles market is a plus.
What You’ll Do
• Manage daily operations including job scheduling, crew dispatch, and project tracking
• Supervise installation technicians and office staff; conduct hiring, training, and performance reviews
• Own the customer experience — handle escalations, conduct quality walkthroughs, and maintain long-term client relationships
• Manage vendor and subcontractor relationships; negotiate pricing and lead times
• Oversee inventory, purchasing, and job costing to keep projects on budget
• Maintain licensing, insurance, and compliance requirements
• Report on KPIs and work with ownership on business planning
What We’re Looking For
• 5 years of operations or management experience, ideally in residential AV, home building trades, or a related field
• Familiarity with residential AV systems (home theater, Crestron/Control4/Lutron, structured wiring) — you don’t need to be a technician, but you need to speak the language
• Strong leadership skills with experience managing field crews
• Excellent communication with both clients and tradespeople
• Organized, detail-oriented, and comfortable in a fast-paced small business environment
• Proficiency with project management software
Nice to Have
• CEDIA certification or familiarity with CEDIA standards
• Experience with luxury residential clients
• Existing relationships with AV distributors and brands
Compensation
Competitive salary commensurate with experience. Benefits package, PTO, and performance-based bonus available.
To Apply
Send your resume and a brief note about your relevant experience to [your email]. We review all applications and will reach out to qualified candidates promptly.