What are the responsibilities and job description for the Customer Service Representative position at Central Bank?
Provide accurate, friendly, and professional service to Bank customers through their daily transactions of business such as handling deposits, check cashing, issuing money orders, and official checks, etc.
Recognize and interpret customer needs and suggests appropriate bank services to assist in meeting its sales goals; actively participate in the branch sales program and goal achievement.
Demonstrate quality customer service by incorporating the Legendary Service Standards.
Balance daily work and research differences where applicable.
Perform teller functions in accordance with established bank policies, procedures and regulations.
Assist with the daily operations of the Teller/ATM areas.
Other duties as assigned.
We offer paid time off (PTO) and holidays. In addition, we offer tuition reimbursement, group health insurance including dental, vision, company paid life insurance and a 401(k) plan with employer match contribution and an employer non-elective contribution.
,
High school education or equivalent
Basic Math Skills Required
PC and typing skills required
Attention to detail required
Ability to maintain regular and punctual attendance
Must possess good judgment skills and the ability to handle confidential information
Ability to read, write, and speak English
Effective oral and written communication skills
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
Ability to work quickly and accurately, analyze information and make decisions
Willingness To Assume Additional Responsibilities/duties/projects As They Arise
Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Recognize and interpret customer needs and suggests appropriate bank services to assist in meeting its sales goals; actively participate in the branch sales program and goal achievement.
Demonstrate quality customer service by incorporating the Legendary Service Standards.
Balance daily work and research differences where applicable.
Perform teller functions in accordance with established bank policies, procedures and regulations.
Assist with the daily operations of the Teller/ATM areas.
Other duties as assigned.
We offer paid time off (PTO) and holidays. In addition, we offer tuition reimbursement, group health insurance including dental, vision, company paid life insurance and a 401(k) plan with employer match contribution and an employer non-elective contribution.
,
High school education or equivalent
Basic Math Skills Required
PC and typing skills required
Attention to detail required
Ability to maintain regular and punctual attendance
Must possess good judgment skills and the ability to handle confidential information
Ability to read, write, and speak English
Effective oral and written communication skills
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
Ability to work quickly and accurately, analyze information and make decisions
Willingness To Assume Additional Responsibilities/duties/projects As They Arise
Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
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