What are the responsibilities and job description for the Central Investment Center - Registered Client Service Associate position at Central Bank & Trust Co.?
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
JOB SUMMARY:
Provides sales support and administrative duties for the Financial Advisors of Central Investment Center.
EDUCATION/EXPERIENCE REQUIRED:
JOB SUMMARY:
Provides sales support and administrative duties for the Financial Advisors of Central Investment Center.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor’s degree preferred
- FINRA series 7 & 63 licenses
- Life Insurance License preferred
- One years’ experience in brokerage industry
- Strong work ethic
- Ability to prioritize several tasks
- Good planning and problem-solving skills
- Excellent written and verbal communication skills
- Dependability and accuracy
- Strong problem solving, organization and time management skills
- Commitment to customer service
- Knowledge of investments required
- Assist all CIC Financial Advisors with daily sales support.
- Act as a liaison between the Financial Advisors and their clients while following FINRA guidelines as a registered sales assistant.
- Answer incoming calls and provide telephone support for CIC Financial Advisors, schedule appointments, and prepare materials for client meetings.
- Opens CIC office to the public which may include disarming the alarm and turning on lights.
- Prepare and complete client paperwork and follow up tasks to support the Financial Advisors.
- Assist with processing of business as levels dictate, including entering trades as instructed by a client or a registered representative on behalf of a client.
- Conduct proactive outreach to clients and Financial Advisors on time sensitive activities (e.g. RMDs, Clients’ quarterly and annual reviews).
- Spend time with clients on the phone, via virtual visits, and in person to ensure client service level needs are met.
- Set client financial review meetings based on client service level agreement & prepare follow up meetings based on needs.
- Processes client requests for IRA and Preferred account distributions, including placing trades, where appropriate.
- Assume ownership of inquiries and requests; communicate with internal departments to ensure client’s expectations for timely service delivery are met.
- Handle mail and respond to email as it relates to the processing of client requests.
- Maintain compliance of operations as applicable to company, state and federal rules and regulations.
- Submit marketing items for approval and maintain records of marketing pieces.
- Maintains organization of office and filing.
- Maintain client communication notes in CRM while following internal standards in a timely manner.
- Use the Raymond James back office support system for client accounts. Assist with obtaining new account numbers.
- Provide backup for making daily deposits and input details on the Raymond James system, balancing both records.
- Log daily account information, copy and fax to Raymond James for processing. Log incoming checks, copy and overnight mail to Raymond James for processing.
- Maintain tickler file to submit requests in a timely manner and day-to-day follow through on requests.
- Educate clients on account services, capabilities, and new technology.
- Complete required corporate training on new technologies and follow implementation guidelines.
- Perform general administrative services and other duties as assigned.
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Holidays
- Employee Stock Ownership Plan
- 401k Plan
- Flexible Benefit Plan
- Voluntary Life Insurance
- AD&D Insurance
- Discounted Banking Services
- EAP (Free counseling sessions)
- Discounted AAA Membership
- Fitness Discounts
- Vacation Purchase Plan
- Interest-Free Computer Loan
- Interest-Free Fitness Equipment Loan
- Service Awards
- Attendance Awards
- Funeral Leave
- Subsidized Parking (Downtown)
- Sick Leave
- Educational Assistance Program
- Employee Wellness Program
- Dell Computer Discount
- Discounted Tickets
- Cell Phone Discount
- Jeans days to benefit local charities
- Paid Identity Theft Protection
- New Hire Incentive (for hourly employees)
- Personal Day
- Birthday Holiday
- Wedding Days
- Appointment Time
- Long Term Disability
- Life Insurance (2x salary)
Salary : $26 - $32