What are the responsibilities and job description for the Teller Supervisor position at Central Bancompany?
In addition to teller duties, assists tellers in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems.
Maintains records of vault and teller station cash balances, and oversees currency accounts. Provides a variety of teller services. Work with branches, handle all teller offages bank wide and work with the teller offage policy. Handles all types of loan payments.
Work in conjunction with the accounting department. Cross-train in new accounts. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide on-the-job training for tellers on an as-needed basis. Monitor tellers to ensure compliance with bank's policies and procedures.
Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions.
Performs normal teller duties on a daily basis:
Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
Maintain teller offage database. Monitor employees to ensure job functions are completed such as ATM's mail, night drop, vault tickets, balancing bonds and traveler's checks, and coin shipments from the FED.
Maintain auditing reports for GL's and C/F's.
Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed. Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within guidelines.
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Acquire and maintain thorough understanding of security procedures.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude.
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer. Actively participate in STEP program as well as coach staff in sales performance and manage sales campaigns.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Work with all branch shipments and answer questions from the branches. Will work with loan operations, FMSI scheduling, and BRCP. Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities. May be assigned new account responsibilities. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
Qualifications:
High school education or equivalent; one to two years of job-related experience, including teller training and experience.
New accounts training and experience preferred.
Basic math skills required.
PC and typing skills required.
Attention to detail required.
Effective oral and written communication skills.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
Must possess good judgment skills and the ability to handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Ability to operate teller and office equipment.
PHYSICAL AND SENSORY DEMANDS:
Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Frequently lift, and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds.
WORKING ENVIRONMENT:
Work is normally performed in a typical interior/office work environment. The individual experience little discomfort from noise, dust or other factors. Required to stand for extended periods when providing customer services. Exposed to potentially hazardous condition, i.e., robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.