What are the responsibilities and job description for the Clinical Director position at central arizona shelter services?
Job Summary:
The Clinical Director is an independently licensed behavioral health professional responsible for the overall clinical, administrative, and operational oversight of the CASS Outpatient Behavioral Health Clinic. This role ensures compliance with all applicable local, state, and federal regulations.
In addition to program administration, the Clinical Director maintains a small caseload of high-acuity clients and provides clinical oversight, supervision, and guidance to unlicensed clinical staff, including BHTs and BHPPs. The Clinical Director serves as the accountable on-site clinical authority during hours of operation.
Professional Behaviors & Expectations
- Demonstrates professional, timely, and accurate communication when responding to questions or requests from staff, funders, partners, and clients; researches information as needed to provide informed and respectful answers.
- Engages in collaborative problem-solving across all departments, approaching challenges with a solutions-focused mindset and a commitment to organizational success.
- Maintains accountability for assigned duties and deadlines, following through on commitments and proactively communicating barriers or support needed to achieve results.
- Models positive interpersonal behavior at all times, including refraining from gossip, negative commentary, or disrespect toward colleagues, clients, or partners; fosters a supportive, inclusive work environment.
- Represents CASS with professionalism and integrity in all interactions, promoting the organization and its mission positively and upholding CASS values in daily decision-making and conduct.
- Actively participates in meetings, trainings, feedback sessions, and daily interactions in an engaging, positive, and solutions-oriented manner; contributes constructively, listens respectfully, and supports a collaborative environment with coworkers, funders, and clients.
Program Administration and Operations
- Maintain responsibility for the overall operation and administration of the CASS Outpatient Behavioral Health Clinic.
- Oversee, coordinate, and monitor day-to-day clinic operations to ensure safe, effective, and timely service delivery.
- Ensure compliance with all applicable licensing, regulatory, contractual, and funding requirements.
- Be present on the premises and available to staff during clinic hours; designate a written delegate when absent.
- Ensure required licensing documents, postings, and approvals are current and visibly displayed.
- Serve as primary point of contact for regulatory agencies, contracted health plans, the Health Information Exchange (HIE), and payer portals.
- Serve as point of contact for electronic health record and billing systems.
Clinical Leadership and Oversight
- Provide clinical oversight and supervision to unlicensed clinical staff, including case consultation, documentation review, and guidance on scope of practice.
- Ensure delivery of evidence-based, trauma-informed, and culturally responsive services.
- Ensure all clinical staff are trained and compliant with electronic medical record documentation standards.
- Lead and support staff through formal and informal training, orientation, and ongoing in-service education.
- Ensure policies and procedures are established, documented, and implemented to protect client health and safety.
Direct Clinical Services
- Maintain a limited caseload of high-acuity clients, providing individual counseling and clinically indicated interventions.
- Assist with Serious Mental Illness (SMI) determination application clinical documentation.
- Provide direct services such as clinical assessments, treatment planning, care coordination, and crisis intervention as needed.
- Attend Adult Recovery Team (ART) meetings with client's assigned Integrated Health Homes as needed.
Quality Improvement and Program Development
- Implement, review, and evaluate the effectiveness of the CASS Quality Assurance and Performance Improvement (QAPI) program.
- Develop and monitor program deliverables and performance outcomes to support continuous improvement.
Collaboration and Representation
- Collaborate with community partners, healthcare providers, and local government agencies.
- Represent CASS in relevant community forums and networks, advocating for improved behavioral health resources for individuals experiencing homelessness.
Other Duties:
Support agency events or training as needed.
Assume the duties of direct reports as needed or assigned.
Perform other duties as assigned and required.
Needed Competencies and Proficiencies
- Strong knowledge of behavioral health regulations, licensing standards, and clinical documentation requirements
- Demonstrated ability to provide clinical supervision and oversight within scope of licensure
- Experience in program development, implementation, and evaluation
- Strong leadership skills with the ability to work across multidisciplinary teams
- Experience developing and implementing policies and procedures
- Familiarity with HIPAA, AHCCCS/Medicaid requirements, and behavioral health billing practices
- Ability to manage competing priorities while supporting high-acuity populations
- Experience leading training and supporting staff development
Work Environment:
This position primarily operates within a clinic setting but may include community-based work. The role requires frequent interaction with clients experiencing homelessness and co-occurring conditions. Standard office equipment is routinely used.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 10 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.
Position Type and Expected Hours of Work:
This is a full-time, exempt management position. Standard office hours are Monday through Friday, 8:00 a.m. to 5 p.m. with time allotted for breaks/lunch. Because CASS programs operate 7 days a week, this role is expected to maintain on-call availability outside of normal business hours and may be required to respond to evening, weekend, and holiday needs as Program operations demand. Travel is primarily local during the business day.
Requirements:
Required:
- Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field.
- Independent clinical licensure in Arizona (e.g., LCSW, LPC, LMFT, Psychologist).
- Minimum of three years of clinical experience working with adults including high-acuity populations.
- Minimum of three years of supervisory and administrative experience in a behavioral health setting.
- Experience providing clinical oversight and supervision to unlicensed staff.
- Excellent written and verbal communication skills.
- State of Arizona Level One Fingerprint Clearance Card or ability to obtain one.
Preferred
- Experience working in homeless services or shelter-based programs.