Data Collection Lead - Recruitment

About the Role

The DC Lead · Recruitment manages and develops a team of Outreach Community Partners across Centific's active US markets. This role owns the pod's participant recruitment pipeline, drives team performance, and partners with the DC Manager and cross-functional stakeholders to ensure participant supply meets project demand.

The ideal candidate has hands-on experience in community outreach, recruitment, or AI data collection, a record of direct people management, and the problem-solving instincts to keep a distributed team on track.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop the team through regular 1:1s, structured feedback, and development conversations
• Assign markets and projects based on individual strengths, geography, and priorities
• Foster a collaborative, accountable, culturally aware team environment
• Support top performers' career growth; address underperformance with direct, constructive coaching

Pipeline Management & Outreach Operations

• Own the pod's sign-up and registration targets; monitor pipeline daily and adjust strategy as projects shift
• Review partner pipelines and channel performance; identify demographic gaps and realign effort to hit targets
• Drive outreach across digital, in-person, referral, and community channels — encouraging creative approaches across all active markets
• Coordinate with the PC Lead and PMs to align participant supply with session scheduling needs
• Support development of outreach materials that engage diverse participant populations

Reporting, Process Improvement & Stakeholder Communication

• Maintain team performance records; provide pipeline updates, KPI summaries, and risk flags to the DC Manager
• Escalate delivery risks proactively with context and a recommended path
• Lead onboarding of new team members — tools, training, and market knowledge
• Gather team feedback and propose improvements to strategies, tools, and workflows

Required Qualifications

• Fluent in English — required for all team and stakeholder communication
• Professional written and verbal communication; represents Centific credibly across all levels
• 2 years direct people management with a track record of coaching and driving results
• 3 years in recruitment, community outreach, or talent acquisition with a record of hitting pipeline targets
• Strong team-building skills; able to unify a distributed, diverse team
• Proficient with Microsoft 365 (Outlook, Excel); comfortable with digital outreach platforms and open to AI-assisted tools
• Creative problem solver who navigates ambiguity and decides under time pressure

Preferred Qualifications

• Experience in AI data collection, research operations, or crowdsourcing program delivery strongly preferred
• Background managing outreach or recruitment operations across multiple cities or geographic markets simultaneously
• Familiarity with recruiting platforms, CRM systems, or sourcing tools
• Experience building community outreach programs or partnerships from the ground up
• Speaking multiple languages is a plus

Success Metrics

• Pod-level participant sign-up and registration targets met consistently across all active markets
• Team outreach activity sustained across multiple channels and strategies each week
• Booked and confirmed session targets achieved — participants who show up and complete
• Individual Outreach Community Partner KPI attainment across the team
• Team retention and engagement — low churn, strong morale, and measurable individual growth

Work Location – Remote

Full-time with Centific

Benefits:

• Comprehensive healthcare, dental, and vision coverage
• 401k plan
• Paid time off (PTO)
• And more!

Learn more about us at centific.com.

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.