What are the responsibilities and job description for the Patient Care Coordinator position at Centerton Orthodontics?
Patient Care Coordinator
Overview
We're a family-based orthodontic practice with a heart for our community—and we're growing! If you're a friendly, organized, and motivated Patient Care Coordinator who loves helping people feel welcome, we'd love for you to join our team in Centerton.
At our office, we believe in treating every patient like family. Our close-knit team is passionate about creating beautiful smiles while providing exceptional care in a relaxed, fun, and genuinely supportive environment. As the first person our patients see and hear, you'll play a huge role in creating the warm, personal experience we're known for.
Who We're Looking For
Someone with a positive attitude, excellent communication skills, and a professional yet personable demeanor. We value team players who are dependable, detail-oriented, and genuinely enjoy helping others. If you thrive in a fast-paced environment, love staying organized, and enjoy building relationships with patients of all ages, you'll fit right in!
Above all, we're looking for someone with a kind heart, a positive attitude, and a genuine passion for helping others. We can teach the rest.
Your Role Will Include
- Greeting every patient and family with warmth and enthusiasm
- Answering phone calls, texts, and emails with exceptional customer service
- Scheduling new patient consultations and routine appointments
- Managing the daily schedule to help our office run smoothly
- Checking patients in and out while creating a seamless visit experience
- Collecting payments and discussing financial arrangements with confidence and compassion
- Assisting patients with insurance questions, paperwork, and general office needs
- Entering patient information accurately and maintaining organized records
- Supporting the clinical team with administrative tasks as needed
- Helping keep the front office welcoming, organized, and efficient
Requirements
- Previous dental, orthodontic, or medical front office experience preferred, but not required
- Outstanding customer service and communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and remain calm in a fast-paced environment
- Comfortable using computers and learning new software
- Spanish-speaking is a plus!
What We Offer
- A positive, family-style work culture where you'll feel supported and appreciated
- Flexible scheduling to support your work-life balance
- Paid holidays and employee discounts
- Opportunities to grow with us as we continue serving our community
Schedule
- Full-time
- Monday–Friday with occasional weekend flexibility
Ready to Join the Family?
If you're passionate about making people feel welcome, love creating meaningful connections, and want to be part of a team that truly cares about its patients and one another, we'd love to hear from you!
Please send us your resume along with a short note telling us why you'd be the perfect addition to our family, along with your desired salary range. We can't wait to meet you!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16 - $20