What are the responsibilities and job description for the PT Security Staff position at Centers?
Overview
All Joan Perry Brock Center staff are employees of Centers LLC, which manages the facility, events, and services for Longwood University. CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS Team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.
The Security Staff is responsible for serving the patrons of the Joan Perry Brock Center while carrying out routine and special duties. They are in direct contact with all patrons and employees of the facility and help to establish and enforce the guidelines by which all attendees will be protected from harm.
Responsibilities
- Participate in Security briefing before each event
- Monitor and report from assignment area
- Communicate all security/crowd issues to Security Supervisor or Manager on Duty
- Providing an outstanding customer experience by answering general facility and program questions, monitoring building reservations, directing members and guests to proper locations, educating patrons on building policies
- Enforce policies and standards for the entire facility that are set forth by the department.
- Serve as primary organizer in risk management situations to ensure all staff members are performing their responsibilities properly
- Respond to all medical and non-medical emergencies
- Ensure that all risk management measures have been taken
- Continually monitor all facility activity and program areas
- Responsible for cleanliness and organization of entire facility
- Attend all staff meetings, monthly meetings and communicate as needed through emails, group messaging, telephone, and email
- Assist in set up and break down duties as assigned
- Follow and adhere to all procedures and guidelines
- Other duties as required
Qualifications
Required Skills/Abilities:
Excellent observational skills and attention to detail
Authoritative verbal communication skills
Ability to remain calm in high-pressure situations
Ability to learn the layout of the property and buildings
- Security guard training certification preferred
Excellent communication skills including active listening
Basic knowledge of computer skills with the ability to learn new software
Ability and willingness to enforce policies
Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.
Work Environment and Physical Demands
Work Environment
- Office and events environment
- Non-smoking environment
- Moderate to loud noise
- Maintain flexible hours for events that occur on weekends and evenings
Physical Demands
- Must be able to remain in a stationary position 70% of the work day
- Walking or working events
- Must be able to traverse throughout the center
- Must be able to lift, move and set up items weighing as much as 50 lbs.
- Ability to patrol the property and access areas quickly
- Physically able to capture and detain individuals if necessary
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.