FT Community Health Worker - CCBHC

Connect Resources. Support Clients. Strengthen Care.

This role provides administrative and program support to help ensure clients receive coordinated, high-quality behavioral health services. You’ll connect clients and program teams with community resources, hospitals, clinics, and other service providers while supporting CFI’s CCBHC requirements and quality initiatives.

What You’ll Do

• Build strong working relationships with program teams, clients, hospitals, clinics, and community partners.
• Connect clients and staff with community resources, day programs, and outside service providers.
• Serve as a liaison between the CCBHC team and assigned program.
• Complete required CCBHC documentation, data collection, screenings, and assessments.
• Conduct SUPRT-A/C interviews at intake, discharge, six-month, and annual intervals.
• Maintain accurate client demographic and program data in the electronic health record.
• Assist clients with scheduling and attending medical appointments as needed.
• Communicate changes in client behavior or functioning to appropriate staff.
• Support CCBHC training and serve as a resource for program staff.
• Participate in meetings, committees, quality improvement initiatives, and community activities.
• Occasionally meet with clients in the community for data collection or transportation to appointments.
• Perform other duties as assigned.

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: Bachelor’s degree in social work, Public Health, Health Care Administration, Criminal Justice, or other relevant degrees/experience. Administrative or leadership focus preferred. Certification as a functional screener is not required but desired.

Minimum Required Experience:  Administrative or leadership focus preferred. Minimum of 1 year of experience working with adults with severe and persistent mental illness.

Travel Type: Up to 25%

Required Valid Driver’s License:  Valid Wisconsin driver’s license 

Required Auto Insurance:  Vehicle liability insurance in accordance with Agency policy
Knowledge, Skills, & Abilities:

• Ability to serve those with serious mental illness (SMI) and co-occurring disorder (COD) substance use/abuse disorders (SUD).
• Effective oral and written communication, time management, and mathematical skills.
• Knowledge and execution of Evidence Based Practices for SMI/SED/SUD/COD and trauma in adults and children.
• Competent in the administration of screenings, assessments, and documentation for adults.
• Knowledge of the service continuum and network of adults and disability service providers in Milwaukee County.
• Comprehensive knowledge of the range of needs of adults living in the community.
• Demonstrated proficiency using a laptop and navigating through a variety of Microsoft programs with the ability to learn Agency computer software.
• Adapts to changing business needs, conditions, and work responsibilities.
• Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Manages staff in ways that improve their ability to succeed on the job.
• Promotes organizational mission and goals and shows the way to achieve them.
• Ability to perform well in a fast-paced work environment.
• Access to a reliable personal vehicle.

Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: On occasion, must be able to push/pull/lift/move objects weighing at least 50 pounds. Must have the ability to climb at least two flights of stairs.
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: Work is performed in an office environment or other various community settings which may include various outdoor weather conditions, loud noises, fluctuating temperatures and the occasional use of stairs. This position frequently works with office equipment including, but not limited to, personal computers, photocopiers, fax machines, and multiline phones. Usual work hours are from 8:00AM-4:30PM.