Community Health Worker - CRC South

Job Purpose: This is a professional administrative position providing program support, obtaining community resources, connecting with hospitals and clinics, assisting with client paperwork needs, and compliance with the criteria set forth in the Certified Community Behavioral Health Clinics (CCBHC) grant. This position will serve as a liaison between the CCBHC grant team and the program which the individual is assigned to.

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• This individual will provide effective leadership and relationship building with the CCBHC team, the team assigned to the program, local hospitals and clinics, and the clients.
• Locate and coordinate various community resources, day programs, and outside service providers to assist program staff as they serve clients.
• This individual will be responsible for completing all forms and capturing all data required by the CCBHC criteria outlined in the regulations to help support achieving program outcomes.
• Develops and maintains effective working relationships with professionals and networks.
• Actively participates in Behavioral Health Clinic /CFI committees, task forces, and work groups relevant to the program, focusing on quality improvement and enhanced service delivery.
• Assist clients in identifying community resources to meet their diverse needs and provide outreach/direct linkage to services.
• Responsible for the timely and accurate completion of administrative data collection as required by regulations. This includes NOMs data collection and collecting and updating client demographic data in CFI’s electronic health record.
• Assist clients in scheduling and attending doctor appointments as needed
• Conduct post-CRC follow-up with clients to ensure coordination of care and goal completion.
• Work in partnership with Behavioral Health Clinic programs to serve as a CCBHC grant ambassador and trainer for program staff.
• Attend and participate in CCBHC and program-specific department weekly meetings.
• Administer intake, discharge, and six-month National Outcomes Measures (NOMs) reassessment interviews as well as various screenings and assessments as required by the CCBHC criteria outlined in the regulations.
• Develop and enhance cooperative professional relationships with local community agencies, significant to the community, resources available for clients.
• Report to appropriate staff any changes in consumer behavior and functioning when observed.
• Attends and participates in staff meetings, in-service training seminars, and conferences as required.
• Occasionally will travel outside of the office to meet with clients for data collection or transport to appointments.
• Other duties as assigned.

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: Bachelor’s degree in social work, Public Health, Health Care Administration, Criminal Justice, or other relevant degrees/experience. Administrative or leadership focus preferred. 

Minimum Required Experience:  Administrative or leadership focus preferred. Minimum of 1 year of experience working with adults with severe and persistent mental illness.

Required License – Certification – Registration: 
Issued By Governing Body (if applicable):  N/A

Travel Type: Up to 25%

Required Valid Driver’s License:  Valid Wisconsin driver’s license 

Required Auto Insurance:  Vehicle liability insurance in accordance with Agency policy
Knowledge, Skills, & Abilities:

• Certification as a functional screener is not required but desired.
• Ability to serve those with serious mental illness (SMI) and co-occurring disorder (COD) substance use/abuse disorders (SUD).
• Effective oral and written communication, time management, and mathematical skills.
• Ability to effectively communicate clearly and concisely in both oral and written form.
• Knowledge and execution of Evidence Based Practices for SMI/SED/SUD/COD and trauma in adults and children.
• Competent in the administration of screenings, assessments, and documentation for adults.
• Knowledge of the service continuum and network of adults and disability service providers in Milwaukee County.
• Comprehensive knowledge of the range of needs of adults living in the community.
• Demonstrated proficiency using a laptop and navigating through a variety of Microsoft programs with the ability to learn Agency computer software.
• Takes responsibility for the quality and timeliness of work and achieves results with little oversight.
• Adapts to changing business needs, conditions, and work responsibilities.
• Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Manages staff in ways that improve their ability to succeed on the job.
• Promotes organizational mission and goals and shows the way to achieve them.\
• Ability to frequently communicate with clients, providers, and staff via phone, in person and electronically to help ensure appropriate care is being provided for clients and to address any administrative follow-up as necessary.
• Ability to perform well in a fast-paced work environment.
• Ability to communicate complex thoughts and instructions both in writing and verbally.

Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: On occasion, must be able to push/pull/lift/move objects weighing at least 50 pounds. Must have the ability to climb at least two flights of stairs.
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: Work is performed in an office environment or other various community settings which may include various outdoor weather conditions, loud noises, fluctuating temperatures and the occasional use of stairs. This position frequently works with office equipment including, but not limited to, personal computers, photocopiers, fax machines, and multiline phones.