Case Manager Masters Degree - CSP

Build Relationships. Support Recovery. Make a Difference.

Looking for a career where the relationships you build truly matter?

As a Case Manager, you’ll support individuals living with severe mental illness and/or substance use disorders as they work toward greater stability, independence, and quality of life. You’ll build relationships, support client goals, advocate for their needs, and connect them with valuable community resources.

What You’ll Do

• Build trusting relationships and develop client-centered treatment plans.
• Provide supportive counseling, psychosocial rehabilitation, and crisis intervention.
• Collaborate with an integrated treatment team, families, and community providers.
• Connect clients with housing, healthcare, financial resources, and community services.
• Support medication management and monitor client needs.
• Advocate for clients and help them develop skills for greater independence.
• Complete assessments, treatment plans, case notes, and required documentation.
• Participate in team meetings, training, and professional development.
• Provide client transportation in your personal vehicle as needed.

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: Master’s degree in behavioral science or related field 

Minimum Required Experience: 1000 hours of post-degree clinical experience with individuals with severe and persistent mental illness

Required License – Certification – Registration: N/A

Travel Type: Road Warrior

Required Valid Driver’s License: Valid Wisconsin driver’s license  

Required Auto Insurance: Vehicle liability insurance in accordance with Agency policy 

Knowledge, Skills, & Abilities:

• Access to a personal vehicle.
• Knowledge of Milwaukee County TCM, CCS and/or CSP/ACT Case Management.     
• Experience with individuals with dual diagnoses is preferred. 
• Experience with motivational interviewing is preferred. 
• Knowledge of using work related equipment and applications such as cell phone and texting, computers, copy machine, Microsoft Office, and Teams. 
• Effectively communicates and develops good working relationships with co-workers and outside agencies.   
• Must be familiar with Microsoft Word, Excel, Teams and how to use a cell phone, computer, and fax machine.
• Reliability in reporting to work regularly and on time. 
• Must possess good communication, listening, writing and organizational skills. 
• Effectively manages one’s own time, priorities, and resources to achieve goals. 
• Build and maintain client satisfaction with the services offered by the organization. 
• Diligently attends to details and pursues quality in accomplishing tasks. 
• Ability to perform well in a fast-paced work environment. 
• An understanding of mental health, substance use, and co-occurring needs and the ability to clearly communicate these to others.
• Ability to support in emergency situations.
• The ability to maintain and promote positive working relationships and work openly and effectively with one’s direct supervisor, colleagues, and outside agencies.   
• Knowledge of Milwaukee County TCM, CCS and/or CSP/ACT Case Management is preferred.  

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: On occasion must be able to push/pull/lift/move objects weighing at least 20 pounds. Must have the ability to climb at least two flights of stairs. Work is performed largely in the community but may at times include an office environment or other various settings.  

Visual Acuity: Employee is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures

Working Conditions: This is a community-based position. Staff are expected to utilize their personal vehicles to transport clients and meet with clients in their homes. This position may work in a variety of indoor and outdoor work environments which may include various outdoor weather conditions, loud noises, fluctuating temperatures and the occasional use of stairs. The hours of work will generally be during regular business hours and average at least 40 hours a week. This position requires participation in reoccurring ‘on-call’ duties and flexibility in daily work schedule to adequately meet program needs, which may include evenings or weekends.