Loan Servicing Specialist

Center Street Lending is one of the largest lenders for residential transition (fix/flip) and ground up loans for residential investors. Since its founding in 2010, Center Street has originated over $6.5 billion of fix/flip, ground-up, bridge and multi-family loans across 40 states. Center Street Lending provides expert guidance, fast approvals, speedy funding, and personalized in-house service that helps it retain one of the highest customer satisfaction ratings in the industry with 4.8/5.0 google stars. We provide tailored financial solutions designed to meet the unique needs of real estate developers and residential investors.

Center Street Lending is proud to be a registered “Great Place to Work”, listed on the 2025 #Inc 5000 list of fastest growing companies and featured in Scotsman Guide’s Top Lenders publication since 2023.

Website: www.centerstreetlending.com

Duties & Responsibilities

• This position will be responsible for the administrative duties of existing loans, including processing payments, generating, and posting payoffs
• Monitoring loan maturity dates and reaching out to customers as necessary
• A loan servicing specialist may also be responsible for initiating any necessary procedures for delinquent accounts. setting up or maintaining databases with loan records
• Perform a variety of clerical tasks (including data entry and updating loan files
• Prepare payoff statements and send to the customer
• Ensure all applicable loan documentation is uploaded to image repository system
• Handle loans that are complex in nature ensuring all documentation is complied with
• Answer questions pertaining to all areas of loan servicing including payment research, loan maturity, payoff amounts, cross collateralization agreements, etc.
• This position is responsible for maintaining and updating critical loan data within the servicing system
• Respond to phone calls/emails regarding questions on loan payment/transfer letters
• Maintain high levels of customer service at all times

Qualifications:

• Knowledgeable in Mortgage Terms- Promissory note, Deed Of trust, Appraisal – Preferred
• Proficient in Word, Excel, and all Microsoft products
• Customer oriented, able to contact customers and provide excellent follow-up and excellent customer service
• Background in banking, mortgage, financial services & customer services – Required
• Highly organized, and comfortable using database systems and common office software programs

Education:

• H.S. Diploma required - additional education preferred

Compensation:

• Hourly $24.04-$28.85 Bonus is 10% of annual pay - paid out quarterly
• Onsite -Irvine, CA - M-F – 8AM - 5PM

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision
• 401k plan
• Company Events
• Great Team Culture!