Case Manager

The Center for Urban Community Services, (CUCS), is an acclaimed human services organization and one of the nation's largest providers of housing and social services. CUCS is a leader in implementing new practices, sharing knowledge and assisting in shaping local, state and national strategies, so that persons who are homeless, low-income, living with mental illness, or have other special needs can live successfully in the community. 

The Case Manager is responsible for working with an assigned group of clients to help them obtain housing, help clients live full and satisfying lives in the community, help their team and program to function well and meet their contractual obligations including achieving contracted housing placement goals, and striving as appropriate to their role, to fulfill the CUCS programs’ core purpose, core values and vision statements

Section 1. Essential Functions include but are not limited to: 

• Build relationships and work collaboratively with clients to develop and implement effective service plans.
• Coordinate and deliver comprehensive services and referrals to meet client needs. Assist clients with self-administration and delivery of medication while following agency policies, procedures, and reporting requirements.
• Work collaboratively with clients to develop and implement effective service plans, taking into account clients' goals, interests in employment and education, sources of support, medical or mental health diagnoses, substance use diagnoses, medication regimens, risk factors, collateral contacts, and psychosocial history, in accordance with agency policies and procedures.
• Locate and engage clients in any designated service setting, including program sites, client rooms, or community-based locations, to support medication compliance and promote engagement in treatment.
• Ensure all medication-related activities comply with agency policies, licensing regulations, and applicable laws, including accurate documentation, proper storage and handling, adherence to consent and self-administration protocols, and use of required forms and procedures governing medication services.
• Support the client move-in process by assisting with orientation to the program, distributing essential items (e.g., linens, toiletries, towels, and clothing donations), and processing personal belongings through the PackTite (bed bug oven) system in accordance with agency protocols.
• Assist clients with packing items infested with bed bugs and running them through bed bug machines as necessary.
• Provide timely crisis intervention services, coordinate with emergency responders, conduct institutional visits, and manage discharge planning.
• Facilitate group services, including but not limited to recreational groups, evidence-based practice groups, and support groups.
• Complete ongoing assessments to monitor client progress, revise service plans, and ensure alignment with program goals and requirements.
• Adhere to agency policies regarding confidential information and protect the privacy of clients.
• Assist clients in accessing eligible federal, state, and local benefits by identifying programs, completing applications, escorting clients to appointments, and tracking renewals.
• Assist clients with managing financial resources, including providing representative payee services.
• Attend trainings to better support clients in obtaining federal, state, and local benefits as directed by program management and in accordance with funder requirements.
• Facilitate the housing placement process by identifying appropriate options based on eligibility criteria, assisting with application completion and required documentation, coordinating with housing providers, and providing support throughout the search, transition, and move-in process.
• Monitor clients who move into housing and conduct follow-up outreach in accordance with agency policies and procedures.
• Assist clients with maintaining their housing, managing arrears, completing annual recertifications, preparing units for apartment inspections, and communicating with landlords and/or building management.
• Support clients with activities of daily living, including but not limited to hygiene, personal care, laundry, showers, cleaning, pest remediation, hoarding mitigation, donation coordination, and preparation for apartment inspections.
• Conduct in-home visits and assist clients with maintaining safe and clean apartments or personal spaces.
• Provide services both onsite and in the community, including but not limited to accompanying clients to medical appointments, benefits offices, housing interviews, shopping trips, job interviews, school meetings, and court appearances.
• Enter and maintain client service delivery in designated databases, ensuring that all documentation—including but not limited to progress notes, service plans (ILPs), assessments, and benefit forms—is completed accurately, thoroughly, and within required timeframes, in compliance with agency and funder standards.
• Maintain required monthly contact hours with clients or their collaterals in accordance with agency policies and procedures.
• Monitor client progress and adjust service plans accordingly.
• Perform all other duties as assigned.