JOB DESCRIPTION – PROFESSIONAL SERVICES LIAISON

Department:                                      Hospital Development

Reports to:                                         Director of Professional Services

Exemption Status:                            Exempt

Work Schedule:                                Full-time

Job Location:                                    Pittsburgh

OSHA Category:                              Non-Clinical

Supervisory Responsibilities:          None

POSITION SUMMARY

The position of Professional Services Liaison for the Center for Organ Recovery & Education (CORE) is one of significant responsibility. The Professional Services Liaison (PSL) coordinates educational efforts with assigned hospitals within CORE’s service area by consulting and working with hospital decision makers. The PSL also is responsible for developing and delivering educational programs to physicians, nurses, social workers, pastoral care representatives, and others throughout the hospital to advance and maximize the donor program. In conjunction with hospital administration and key staff, the PSL also will develop and monitor policies to ensure hospital compliance with federal and state donor mandates. The PSL also will identify and cultivate champions of donation.

SCOPE OF RESPONSIBILITY

The Professional Services Liaison reports to CORE’s Director of Professional Services. The PSL is responsible for professional educational initiatives within the CORE service area. To effectively develop and implement educational modules and policies with hospitals, the PSL must have a strong understanding of local and national donor policies, trends within the procurement and transplant fields and the hospitals’ internal dynamics. The PSL routinely will identify and target key hospitals and units where improvements in the donor process need to be made. The PSL will develop and promote implementation of measurable goals to help ensure that the improvements are made. The PSL also will ensure that chart reviews are conducted on a minimum of a quarterly basis to help measure compliance and improvements. Additionally, the PSL will meet with hospital administrators, medical, nursing, social services, and quality assurance/risk management staff to ensure that CORE materials are displayed throughout the hospital and that CORE is represented at hospital-sponsored meetings and events, where appropriate. The PSL also must develop a positive relationship with external professional organizations to position CORE as a resource and gain access to programs and advance the hospitals’ overall donor programs. The PSL will be responsible for developing strong collaborative initiatives that will be required in planning, implementing, and evaluating hospital development with all CORE Organ Procurement Coordinators.

JOB QUALIFICATIONS

The position of Professional Services Liaison requires that the incumbent have a baccalaureate degree in a relatable field. Health care experience with critical care background is highly desirable. They should demonstrate strong analytical and interpersonal skills. They should have a minimum of one to three years’ experience in the medical or procurement field. They must be able to work long and unpredictable hours. They must demonstrate a commitment to CORE’s mission, their administrative philosophy, and overall organ, tissue, and eye donation program.

DEGREE OF JOB DIFFICULTY

The Professional Services Liaison is primarily responsible for making their own schedule subject to approval by the Director of Professional Services and/or the Chief Operating Officer. The position will however require Monday through Friday hospital development activities. The difficulty falls into the moderate to high range. Inadvertent errors or mistakes could easily result in incorrect information being relayed to donor hospitals that would ultimately affect the outcome of the donation program. This position will require that they be willing to maintain ongoing knowledge and be current with all legislative issues regarding organ and tissue donation.