Business Development Liaison

SUMMARY

The Business Development Liaison supports Arc Human Services’ mission by expanding employment opportunities and strengthening community partnerships that lead to meaningful work for individuals receiving services. This role serves as the primary liaison with the Office of Vocational Rehabilitation (OVR) and helps ensure that referrals, timelines, documentation, and service coordination are completed accurately and on time. In addition to managing OVR-related case activity and compliance responsibilities, the Business Development Liaison identifies and develops relationships with employers, community organizations, and local partners across the communities AHS serves. The position plays an active role in connecting individuals to supported employment and small group employment opportunities, supporting service quality, and promoting Arc Human Services as a trusted provider and partner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

OVR Coordination, Referral Management, and System Timelines

· Oversees OVR caseload activity by reviewing incoming referrals, confirming eligibility considerations, assessing staffing availability, and assigning cases appropriately.

· Ensures required timelines are maintained within the CWDS system and that reports and related documentation are completed accurately and submitted in a timely manner.

Stakeholder Liaison & Partnership Development

· Serves as the primary point of contact with OVR counselors, maintaining consistent communication to strengthen referral flow, support active cases, and promote Arc Human Services’ employment services.

· Cultivates & develops new partnerships and community connections with employers and organizations willing to support supported employment and small group employment opportunities.

Community Engagement and Outreach

· Actively participates in external outreach efforts by connecting with chambers of commerce, rotary clubs, and other community organizations to build relationships that support employment opportunities, event participation, and potential grant involvement.

· Presents educational information to business partners and assisting with recruiting for job and resource symposiums and other community projects as needed.

Service Knowledge, Compliance, and Training Requirements

· Maintains a working knowledge of applicable Pennsylvania regulations and guidance related to OVR and ODP initiatives, bulletins, and regulations.

· Maintains required professional credentials and trainings established by funding sources, including ACRE certification and/or Discovery and Customized Employment certification, and ensures compliance with ongoing training expectations.

Discovery, Customized Employment, and Direct Support as Needed

· Provides (as needed) Discovery and Customized Employment services.

· Provides (as needed) direct job coaching supports when service needs require additional support.

Documentation, Reporting, and Invoicing

· Develops, submits, and maintains required documentation, reports, and invoices per funding source requirements and timelines.

· Ensures service records are accurate, complete, and compliant with billing standards.

Other Duties as assigned

· Additional duties may be assigned as needed to support program operations, service quality, partnerships, and organizational priorities.

COMPETENCIES

· Initiative.

· Time Management.

· Decision Making.

· Communication Proficiency (written and oral).

· Organization Skills.

· Medium proficiency in Microsoft Excel, Word, Outlook, Internet Explorer, and Google.

WORK ENVIRONMENT This job operates in a professional office environment and community based settings. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

· This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

POSITION TYPE / EXPECTED HOURS OF WORK This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 4:00 p.m. Evenings and weekends availability is required.

TRAVEL

Travel is expected for this position. Will travel to and from office to provide direct supports and job development duties.

QUALIFICATIONS

Strong relationship-building skills with employers, community partners, and funding stakeholders; ability to manage timelines, documentation standards, and competing priorities with attention to detail; strong written and verbal communication skills, including the ability to present information to external partners; comfort using data systems, tracking tools, and structured documentation to support compliance and billing; ability to work independently, coordinate across teams, and maintain consistent follow-through; Valid driver’s license and ability to travel locally as needed (if required for outreach and job development)

EDUCATION & EXPERIENCE

Bachelor’s degree required (Human Services, Rehabilitation, Social Work, Business, Communications, or related field); Master’s degree preferred (Rehabilitation Counseling, Counseling, Social Work, Public Administration, or related field); Minimum of 3 years of relevant experience in employment services, vocational rehabilitation, supported employment, workforce development, or community-based human services preferred; Experience working with OVR, ODP, CWDS, or comparable referral/billing systems preferred.

Salary : $28 - $37