Case Manager I - TCM

This is a professional position that is responsible for the care and treatment of mentally ill adults. The Case Manager will develop and implement the treatment plan, which will include the necessary follow-up, case management and intervention as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop a treatment relationship with a client and formulate treatment plans on his/her caseload that will detail treatment to be provided.
• Provide psychosocial rehabilitation, symptom monitoring & management and supportive counseling to clients on caseload and participate in “team case management”.
• Monitor client’s psychiatric medication regime and compliance as directed by the physician.
• Provide crisis intervention and supportive counseling to clients who are in crisis.
• Responsible for maintaining treatment oriented environment (under supervision of program supervisor) and assure consistency in carrying out treatment objectives.
• Coordinate utilization of various community resources, day programs and outside health care providers.
• Assists clients in financial planning and development of income resources.
• Coordinate client access to all entitlement programs and will act as protective payee for client’s Social Security benefits when appropriate.
• Provide treatment related education and liaison with client’s family.
• Assist client in securing adequate housing and prompting and training for skills necessary to keep housing.
• Responsible for coordinating the efforts of all professionals and paraprofessionals involved with each client.
• Responsible for formulation of appropriate discharge plan with assistance of client and program supervisor.
• Responsible for accurate documentation and maintaining case file as required by agency policy, government regulations and applicable local, state and federal codes.
• Responsible for meeting department designated monthly billing quotas, EHR note entry within 72 hours and biannual treatment plans.
• Attends and participates in staff meetings, in-service training seminars and conferences as required.
• Providing client coverage for other staff members as assigned.
• Attendance at community based MC3 Change Agent meetings as delegated.
• Works in partnership with the quality department to develop appropriate measures in support of program outcomes.
• Participates in department quality planning activities, (e.g. continuous improvement, Logic models, performance metrics, etc.,)

Qualifications

Bachelor's Degree is required in the field of Social Work, Counseling, or related Human Services Field. Minimum of 1 years’ experience working with adults with severe and persistent mental illness. Must be familiar with Microsoft Word and Excel. Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers and vendors. Effectively communicates and develops good working relationships with co-workers. Reliability in reporting to work regularly and on time. Must possess good communication, listening, writing and organizational skills. Must be able to assist clients with activities of daily living, such as shopping, cleaning and cooking. Ability to communicate clearly and concisely in English and Spanish, both orally and in writing. Experience with individuals with dual-diagnoses is preferred. Experience with motivational interviewing is preferred. Certification as a functional screener is desired. Motor vehicle record acceptable to program and/ or contractual requirements. A valid Wisconsin driver's license, and automobile insurance with minimum limits of $50,000/$100,000 bodily injury and $10,000 property damage”. Access to a personal vehicle.

Ability to communicate effectively over the telephone, by computer and in person. Ability to use a personal computer. Ability to perform well in a fast paced work environment. On occasion must be able to push/pull/lift/move objects weighting at least 20 pounds. Must have the ability to climb at least two flights of stairs. Work is performed largely in the community but may at times include an office environment or other various settings. Hours of work will generally be during regular business hours and average at least 40 hours a week. This position requires participation in reoccurring ‘on-call’ duties and flexibility in daily work schedule to adequately meet program needs, which may include evenings or weekends. Must be able to safely push a person in a wheelchair on a level floor or on a wheelchair ramp in various weather conditions. Must be able to transfer a person from a wheelchair to the toilet, chair, or van seat/car with use of a gait belt and/or manual or power Hoyer lift. This position may work in a variety of indoor and outdoor work environments which may include, various outdoor weather conditions, loud noises, and fluctuating temperatures and the occasional use of stairs.