QUALITY ASSURANCE COORDINATOR

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to helping children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

As a Quality Assurance /Improvement Coordinator you will assist with the coordination and implementation of the organization’s Quality Assurance (QA), Quality Improvement (QI) and Risk Management programs.  This position entails a flexible work schedule-generally 8:30 am - 5:00 pm, including a half hour lunch period.

Why join CFCE:

• You will make an invaluable impact in the community
• We offer growth and professional development opportunities
• You may qualify for Public Service Loan Forgiveness
• We offer benefits; PTO, Medical, Dental, Vision, 403b retirement plan and more for qualified positions.

Some of the Functions Include:

• Coordinate standing and adhoc QA/I Committees by providing required support functions, such as meeting notices, minutes, and meeting packets.
• Extract data from clinic, behavioral health electronic health/clinic systems, and child and family programs within established timeframes, and perform requested reviews.
• Administer and summarize patient and client feedback surveys.
• Summarize and prepare graphs for peer reviews, clinical quality measures, and performance improvement activities.
• Conduct internal audits and inspections, and prepare summary reports and provide feedback to each department
• Perform PDSA (Plan-Do-Study-Act) to plan and implement changes, study the results of the changes, and act on outcomes of assessments.
• Track contractual requirements to validate compliance and prepare analytical reports.
• Provide reports of aggregated data using spreadsheets, graphs and other application as assigned.
• Provide support for external reviews and reporting, such as UDS, FTCA, and COA.
• Work closely with Director, Quality Improvement and Risk Management to ensure ongoing compliance with the organization’s QA/QI and Risk Management programs.

Minimum Education/Experience:

• High School Diploma
• A minimum of three-five years of experience in monitoring or managing quality assurance, -OR- program management
• Programs and Health information management knowledge
• Knowledge Health Information Management procedures.
• Knowledge of Emergency Procedures
• Knowledge in Child Welfare Programs and Human/ Social Services
• Knowledge of Administrative/Office Procedures

Skills/Experience Needed:

• Possess strong computer skills.
• Strong analytical skills.
• Experience with uploading and downloading data from one system to another.
• Experience in high-volume data collection
• Effective communicator both written and orally
• Strong knowledge of contracts requirements
• Proficiency in the use of Microsoft Word, Windows, Microsoft Outlook, Excel and spread sheet applications.
• Must type a minimum of 25-35 wpm
• Data entry experience

Other:

• Access to a well-maintained vehicle, valid auto insurance, and a current and valid Driver’s License.