Customer Service Assistant

Job Summary
Center City Print is looking for a dependable, detail-oriented team member to help with customer service, order intake, blueprint printing, poster production, and general print shop support.

This role is a mix of front desk customer service and hands-on print production. The right person will be friendly, organized, comfortable using computers, and willing to learn how to operate large-format printers, scanners, and basic design software.

No advanced print experience is required, but a good attitude, attention to detail, and willingness to learn are essential.

Responsibilities

Customer Service & Order Support

• Greet and assist walk-in customers in a kind and professional manner.
• Answer phones and help customers with basic printing questions.
• Enter customer orders into our order management system.
• Monitor incoming print and blueprint requests.
• Communicate with customers about order details, timing, and pickup.
• Help keep the front desk and customer areas clean and organized.

Blueprint & Print Production

• Print, scan, copy, bind, roll, and package blueprint orders.
• Produce posters and large-format prints.
• Check orders for accuracy before completion.
• Prepare finished jobs for pickup, delivery, or shipping.
• Help maintain an organized production workflow.

File Assistance

• Assist customers with simple file adjustments when needed.
• Help prepare customer files for printing.
• Use programs such as Adobe Acrobat for basic tasks.
• Ask for help or clarification when order details are unclear.

Qualifications

• Friendly and professional customer service skills.
• Strong attention to detail.
• Good written and verbal communication skills.
• Comfortable using computers, email, and Google Sheets.
• Willingness to learn printing equipment and production procedures.
• Ability to stay organized and manage multiple tasks.
• Problem-solving mindset.
• Ability to work independently and as part of a team.
• Familiarity with Adobe Creative Cloud is helpful, but not required.
• Prior print shop, office, retail, or customer service experience is a plus.

What We’re Looking For
We are looking for someone who is reliable, positive, organized, and willing to jump in wherever needed. This position is ideal for someone who enjoys helping customers, working with their hands, learning new skills, and being part of a busy local print shop.