What are the responsibilities and job description for the Customer Service position at Kentrel Inc?
Customer Service Representative (CSR)
**Company:** Kentrel Inc
**Location:** 590 Suscon Road, Pittston, PA 18640
**Job Type:** Full-time and Part-time
**Pay Rate:** $15.00 per hour
**Shifts Available:** Morning and Evening
**Schedule Options:**
-9:00 AM – 6:30PM
-
**Note:** A mandatory Saturday rotation is required for all team members.
About Us
Founded in 1979, Kentrel is a trusted leader in utility services, specializing in water meter installations across Pennsylvania. We are committed to reliability, professionalism, and high-quality customer service. As we continue to grow, we're seeking motivated team members who are ready to make a difference in their community.
Job Summary
Kentrel is seeking reliable and detail-oriented Customer Service Representatives (CSR) to join our team. This position plays a key role in coordinating water meter access appointments and ensuring clear, professional communication between customers and technicians. We are hiring for both full-time and part-time roles.
Key Responsibilities
· Answer incoming calls and make outgoing calls to schedule and confirm appointments
· Dispatch work orders to field technicians and relay updates
· Maintain accurate and detailed records of customer interactions
· Deliver prompt, courteous, and professional customer service at all times
Qualifications
· Basic computer skills, including proficiency with Microsoft Office
· Strong communication and organizational skills
· High attention to detail and dependable work ethic
· Previous customer service experience preferred
Compensation & Benefits
- Hourly Rate: $15.00
- Full-time employees are eligible for medical insurance
- After 1 year of employment, all eligible employees receive:
- Paid time off (PTO)
- Vacation time
- Option to enroll in a 401(k) retirement program
Why Join Kentrel?
· Stable, established company with over 40 years in the industry
· Flexible scheduling (full-time or part-time)
· Mandatory Saturday rotation ensures fair and shared weekend coverage
· Supportive and team-oriented environment
· Opportunities for training and advancement
Apply today to become part of a company that values hard work, integrity, and great service.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
Salary : $15