What are the responsibilities and job description for the Customer Service Representative position at Centek Marine?
Centek Marine is hiring a Customer Service Representative as the entry point into our evolving Customer Experience (CX) team. This is a front-line, customer-facing role focused on accurate order handling, clear communication, and reliable use of our systems (CRM, ERP).
This role is structured with a clear path to transition into a Customer Experience (CX) Specialist within approximately 24 months, as you demonstrate mastery of our systems, processes, and customer communication, and begin contributing to CX metrics and continuous improvement efforts.
This position is on-site in Thomasville, GA and reports to the CFO.
Duties & Responsibilities
- Front-Line Customer Support & Communication
- Order Entry, Accuracy, and Documentation
- Partner with Internal teams to ensure customer needs are met
- Utilize established workflows to manage daily priorities
Qualifications
Required: Alignment with Centek’s Core Values:
Preferred
- 1–3 years of experience in Customer service, inside sales, customer support, Order management, logistics coordination, or similar operational role.
- Strong written and verbal communication skills:
- High attention to detail with customer, order, and shipment information.
- Comfortable working in business software and learning new tools, including CRM, ERP, and Microsoft 365
- Demonstrated ability to: manage multiple requests at once in a structured way.
- Experience in manufacturing, marine, industrial, or other technical products.
- Experience working closely with operations, sales engineering, or technical support teams.
- Prior exposure to CX concepts (NPS, customer journey mapping, service recovery, VoC) is a plus.