Client Value Partner - Retail

The Opportunity

Are you a business outcome-driven transformation leader with 20 years of experience designing and operationalizing large-scale digital transformations? We are looking for a Client Value Partner to bridge the gap between business and technology for top-tier retail, CPG, and logistics enterprise accounts.

You will act as a senior technical advisor to C-suite executives, guiding teams from prototype to production at a global scale. By combining Process Intelligence software (Celonis) with cutting-edge Edge AI and cloud technologies, you will map strategic goals to a long-term vision, deploy Process Mining Centers of Excellence, and architect large-scale transformational programs at Fortune 500 clients.

The Work You’ll Do: Identify & Frame Value

• Translate Strategy to Operations: Analyze the client's strategic goals and map them to a long-term vision utilizing Process Intelligence software.
• Target High-Impact Areas: Architect the C-suite agenda by optimizing entire value chains, specifically targeting areas like procurement operations and inventory management. Integrate store-level anti-shrink detection, robotics, and automation enabling new retail concepts.
• Build the Business Case: Develop robust Business Cases and AI roadmaps in support of organizations. Identify opportunities for general automation, Edge compute, and AI/ML pipelines across hybrid infrastructures.
• Undertake Value Assessments: Leverage deep product knowledge as a certified Celonis Value Assessment Expert to communicate value opportunities and strategic roadmaps.

The Work You’ll Do: Realize & Orchestrate Value

• Drive Engagement Success: Head several Process Improvement workstreams for transformational programs at Fortune 500 clients.
• Orchestrate the Ecosystem: Deploy Process Mining Centers of Excellence to support the deployment and operationalization of Celonis. Coordinate technical teams to deliver architecture reviews, executive workshops, demos, and technical execution.
• Solve Systemic Challenges: Develop custom data models, data dashboards, and automations to identify and correct errors, and execute requirements gathering to prevent mismatches of invoices, goods receipts, and purchase orders.
• Facilitate Workshops: Facilitate process mapping workshops to identify and qualify opportunities for process enhancement in Supply Chain and Finance functions. Accelerate Proof of Concepts to drive business and technology decisions.
• Deliver Measurable Impact: Drive significant P&L and Working Capital savings while automating workflows to save thousands of hours of manual effort for clients. Target shaping technical strategy with an estimated $100M in customer ROI.

The Work You’ll Do: Scale & Innovate

• Codify Best Practices: Develop standards to analyze, automate, and improve business processes in a product-agnostic manner. Streamline deployments utilizing CI/CD and infrastructure automation concepts.
• Build Strategic Partnerships: Develop meaningful partnerships with various process-oriented firms to support clients across data preparation, system migration, data warehousing, and process mining use case needs.
• Innovate & Enable: Publish internally developed applications to enable customers to identify appropriate levels of inventory and take corrective action. Drive innovation utilizing IoT, computer vision, and experimental GPUs.
• Expand Global Footprint: Manage multi-year regional deployments supporting multiple countries and languages for multi-national clients.

The Qualifications You Need

• Deep Industry Experience: 15 years of relevant experience designing and operationalizing large-scale platforms, ideally combining time at a global CPG, Logistics, or Supply Chain-intensive firm with Strategy Consulting. You possess a proven track record delivering solutions for major enterprises like Walmart, Sam's Club, General Mills, and Procter & Gamble.
• Consulting Leadership: Proven progression in consulting, with experience serving as a Consultant, Senior Consultant, Manager, Director of Process Intelligence, or Vice President of Technology.
• Value Realization Skills: You have a track record of driving large-scale transformation programs. You understand how to impact the P&L through inventory optimization, logistics efficiency, and cash flow improvement.
• Domain Expertise: Demonstrated experience managing multi-year deployments for multi-national CPG clients, coupled with a deep understanding of accounts payable and procurement operations.
• Technical Fluency: You understand the modern supply chain stack (SAP S/4HANA, Oracle, TMS/WMS systems) and how to translate Celonis use cases into the customer's specific business landscape. Extensive hands-on experience utilizing Azure AI Foundry, LLMs, Python, SQL, C#, and IoT hardware like Arduino/Raspberry Pi.
• Stakeholder Management: Exceptional stakeholder management skills, with proven experience working closely with application owners, server owners, managed service providers, and business leadership.
• Education: MBA strongly preferred. Degree in Business, Supply Chain Management, Engineering, or a Master of Computer Information Systems (MCIS) / Bachelor of Information Systems (BIS) is required.

Visa sponsorship is not offered for this role.