Plumber | Residential Service

$5,000 Sign-on bonus for the right, qualified, hire!

The Role

We’re looking for exceptional plumbing technicians who can deliver the most efficient, highest quality customer experiences in residential plumbing repair and installation.

The position will be based out of our shop at 631 Bullis Rd, Elma NY. Schedules include some weekends, holidays and late starts. (Rotation Basis)

The Big Task

As a plumber, you will work as part of a dynamic and passionate team to demonstrate technical competency and ensure desired sales metrics. You will diagnose and repair plumbing issues and lead customers to informed and confident buying decisions,

You will show the proven ability for strong communication both internally and externally along with strict adherence to following our service system, procedures, and exemplifying our company values. Pay scale is performance plus. Sign On bonus considered for Journeyman and Junior Journeyman plumbers currently licensed in Buffalo, Amherst and Cheektowaga.

Key Tasks

• Perform and complete all residential and light duty commercial plumbing as assigned
• Know how to establish customer rapport to sell the right products and services
• Educate and assist customers in choosing the best finance options and maintenance plans
• Understand your sales criteria and hold yourself accountable for exceeding revenue goals
• Complete and turn in required paperwork accurately and timely
• Treat each customer and their home with respect
• Maintain a clean, organized job site and well inventoried truck
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Communicate clearly
• Actively participate in all training exercises and meetings
• Train and mentor apprentices to ensure quick, accurate repairs and installations
• Work alongside customer service and dispatch to ensure overall success of the business

Benefits

• Company vehicle
• Health insurance - including a no cost plan
• Dental insurance - generous company contribution
• 401K Plan with a company match
• Holiday, sick, and vacation pay
• Company paid uniforms
• Employee Assistance Program
• Base hourly pay (commensurate with experience) for the first 90 days, Performance pay thereafter; base plus revenue commission.. You drive your pay!
• Voted Buffalo's Best Places to Work (Business First, Buffalo News) from 2020- 2026

REQUIREMENTS

• Proven track record in plumbing techniques, including soldering, drain line install, and knowledgeable with city codes
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Quick, sound decision-making abilities.
• Good presentation and public speaking skills
• Ability to build trust and demonstrate empathy.
• Passionate about Cellino Plumbing and loves the brand.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Highly motivated, is flexible with schedule, and has a great attitude on life.
• High integrity with advanced social skills and ability to make solid connections
• Expert in all areas of residential plumbing
• Valid driver's license with ability to meet our carrier's insurance requirements
• Reliable transportation
• Knowledgeable in local plumbing codes
• Minimum of two years working under a Master Plumber
• Junior Journeyman or Journeyman license(s)
• ServiceTitan experience a definite plus!

Cellino Plumbing Heating and Cooling and Electric was founded in 1995. Since then, we have become Western New York’s most trusted experts in plumbing, heating, cooling, and electrical services, fueled by a core mission to be the company that customers want to refer. We have been voted one of Buffalo's Best Places to Work every year from 2020 through 2026.

Our growth is a direct result of hiring the "best of the best"—individuals who share our work ethic and core values of professionalism, commitment, integrity, quality, and enthusiasm. Our customers love us because we prioritize their experience, and by ensuring our technicians are courteous, knowledgeable, and professional. We take immense pride in our work, from maintaining clean workspaces to providing detailed explanations of every job.

What truly sets us apart is the experience of being on our team. We support ongoing training and education, offering clear career paths where entry-level apprentices can evolve into journeymen and even service managers. Our leadership is dedicated to building new procedures that help us grow while remaining deeply involved in the Western New York community we call home. Employees stay with us because they find fulfilling careers with room to excel and the appreciation they deserve for upholding the highest standards of integrity.

Salary : $55,000 - $120,000