Digital Stylist

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE's ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As Digital Private Client Specialist, and an integral part of the Client Services department, you will participate in elevating the digital client experience and significantly driving sales through a remote but hybrid model that combines sophisticated remote engagement with strategic in-person interactions. This role demands a seasoned professional capable of cultivating and deepening long-term relationships with ultra-high-net-worth clients, leveraging cutting-edge digital tools, social media, live chat, and direct inbound channels to deliver an unparalleled, personalized luxury shopping experience.

This experience will empower you to act as a distinguished digital host and strategic partner for CELINE’s most esteemed clients, ensuring an elevated and bespoke experience that unequivocally aligns with the brand's pinnacle luxury positioning.

You will have the opportunity to lead, innovate, and thrive within a dynamic and forward-thinking luxury environment.

YOUR IMPACT

Strategic Client Portfolio Development

• Proactively develop, manage, and significantly expand a curated portfolio of ultra-high-net-worth clients, fostering exceptionally strong relationships through personalized, strategic outreach and exclusive engagement initiatives.
• Collaborate extensively with Client Relations teams to devise and execute high-end client retention & development strategies, while concurrently identifying and expertly recruiting new, high-potential prospects.
• Initiate and manage bespoke consignment programs with top-tier clientele, enhancing loyalty and sales.
  
  

Elite Digital Sales & Omnichannel Integration

• Masterfully utilize advanced digital platforms, including exclusive video consultations, secure messaging applications, and premium live chat, to drive substantial sales and deliver bespoke, elevated shopping experiences.
• Strategically respond to high-level inbound/outbound interaction (all channels) to convert discerning prospects into loyal, long-term CELINE clients.
• Serve as a primary CELINE digital ambassador, ensuring a seamless and consistently elevated omnichannel experience for clients, and providing expert mentorship to Client Service advisors on advanced digital clienteling best practices.
• Exceed personal sales targets and make a significant contribution to the overall penetration of high-end sales across all product categories, consistently hitting individual KPIs and sales targets.
  
  

Job Responsibilities

Exclusive Client Experience & Luxury Market Acumen

• Maintain meticulous CRM records with profound client insights, enabling proactive anticipation of client needs and driving sustained, repeat business.
• Conduct exclusive virtual and in-person client appointments, offering unparalleled styling advice and presenting bespoke product recommendations. Host and curate unforgettable experiences during digital and in-person client events (such as Made to Orders, Couture presentations, or Fashion shows), ensuring exclusivity and immersion.
• Demonstrate exceptional foresight in monitoring global fashion trends, anticipating new product launches, and analyzing luxury market shifts to ensure consistently meaningful client conversations and inspire with leading-edge styling advice.
  
  

KEYS FOR SUCCESS

Education:

• Business School, University or "equivalent experience"
  
  

Experience:

• A minimum of 5-7 years of proven, progressive experience in luxury fashion retail, with a strong emphasis on high-value digital sales and client relations.
• Demonstrated success in developing and maintaining a robust client book of ultra-high-net-worth individuals, with a verifiable track record of exceptional sales performance.
• Advanced digital fluency, including extensive experience with social media for clienteling, e-commerce platforms, and sophisticated virtual selling tools.
• Exceptional clienteling expertise with a proven ability to cultivate and sustain long-term, high-value client relationships.
• Prior experience in a luxury/fashion business is essential.
• Retail experience preferred.
  

Competencies:

• Exceptional ability to strategically manage multiple high-priority initiatives in a dynamic, multi-dimensional luxury environment.
• Superior organizational, communication, and interpersonal skills, with an innate ability to build rapport with discerning clientele.
• Impeccable attention to detail and highly organized approach.
• Excellent written and verbal communication skills, with a command of eloquent presentation and storytelling.
• Ability to interact and influence effectively with all levels of the organization including senior leadership and retail associates.
• Willingness and ability to travel frequently.
• Flexibility to work a sophisticated retail schedule including evenings, weekends and holidays, adapting to the remote but hybrid model.
• Exceptional communication and storytelling skills, embodying the brand’s heritage and craftsmanship with authenticity and passion.
• Highly autonomous, driven, and self-motivated with a proactive, goal-setting mindset, and a relentless focus on results.
• Adept at embracing and implementing new technologies and pioneering selling methodologies.
• A sophisticated, fashion-forward approach coupled with an unwavering passion for styling and impeccable luxury etiquette.
  
  

Languages: Fluent in Italian with proficiency of other language(s) will be an advantage.

Profile

Workplace: Address (To be defined) OTHER INFORMATION Potential starting date: Month year or as soon as possible OUR COMMITMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities. The compensation for this position ranges from $26-$28 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.