Sales Representative - Customer Service

Ceilume is a U.S. based manufacturer with its primary sales team in Portland Oregon. We manufacture decorative ceiling tiles used in both commercial and residential projects throughout the country (and world!). We're looking for a reliable and detail-oriented individual to become part of our incredible sales team; someone with a fun personality who can manage friendly customer service and proactive outreach, as well as precise order processing and project management.

Our primary mission as Ceilume Sales Representatives is to foster and maintain a positive customer experience – turning one-time customers into life-long brand ambassadors!

Benefits include

Competitive medical (including dependents!), dental, and mental health offerings

Sales-based quarterly bonus

401(k) program with employer match

Accrued Time Off, and 7 paid holidays annually

In your cover letter please rate yourself on the following qualifications/skills, 1 being low and 5 being high, please explain your answers:

Minimum Qualifications:

- High School Diploma or higher. Bachelor’s degree preferred

- Skill in operating a personal computer including Internet, data entry and Windows-based programs (excel/word). Bonus: Familiarity with Google-based products (Docs/Spreadsheets)

- Effective communication skills, both verbal and written

- In person only. Must live in Portland OR area

Bonus Qualifications:

- CRM experience

- Bilingual

- Experience with building materials/construction sales or practical experience

Skill and/or Ability to:

- Follow general procedures, utilizing good judgment, and problem solving as

needed

- Make mathematical computations for pricing calculations, and sales transactions

- Proactive attitude in supporting the organization where/as needed

- Ability to multi-task and stay level headed while problem-solving and maintaining high attention to detail and accuracy

- Empathy, patience, and a positive attitude

- Active listening and communication skills to provide concise answers to inquiries

- Time-management skills to respond to customer needs promptly

- Teamwork and technical skills to collaborate with representatives and coworkers both in person and in other departments at satellite locations

Job Responsibilities

- As the initial point of contact for customer inquiries and issues, you’ll be expected to provide professional and empathetic communication and solution-based assistance for Ceilume customers. This may include interactions via phone, email, chat, or in-person.

- Using Ceilume’s internal programs, you’ll assist customers with order processing, shipment tracking, handling returns or negotiating exchanges.

- You’ll be expected to develop an in-depth knowledge of Ceilume’s product and provide accurate information and solutions to customers.

- Over-time you’ll begin to identify customer inquiry trends and provide feedback for process improvement.

- Possibly attend trade shows throughout the year.

Pay: $50,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off