What are the responsibilities and job description for the NOC Analyst (2nd Shift) position at CEI?
NOC AnalystWilmington, DE (Shift TBD)ContractMonitor and maintained network infrastructure to ensure optimal performance and reliability.Respond promptly to network incidents, leveraging SolarWinds for real-time troubleshooting and resolution to minimize downtime.Collaborate with cross-functional teams to implement network upgrades and improvements.Utilize SolarWinds monitoring tools to analyze network traffic, identify potential issues, and proactively address them before impacting operations.Implement and manage Tidal Workload Automation for job scheduling and completion of requests, streamlining operational processes.Utilize PuTTy for secure shell access to troubleshoot and configure routers and switchesAdminister VMWare vSphere for remotely accessing servers to troubleshoot outages and configure applications on desired virtual machines.Employ Commvault to perform backups of all servers, ensuring company data integrity and security.Process files in Reinsurance GO, contributing to efficient file management and supporting reinsurance operations.Document network configurations, changes, and incidents using SolarWinds and Tidal for comprehensive tracking and analysis.Participate in on-call rotations, providing 24/7 support for critical network issues.Monitor and manage IT infrastructure using ServiceNow to track incidents, changes, and service requests, ensuring efficient resolution and adherence to SLAs.Implemented and maintained Thycotic - Secret Server for privileged access management, safeguarding sensitive information and ensuring compliance with security policies and regulations.Utilize GoAnywhere for secure file transfers and automation, streamlining operational workflows and enhancing data security.Manage user authentication and access control using DUO Admin, enhancing the organization's cybersecurity posture.Configure and support Citrix Receiver and Citrix Director for virtual desktop infrastructure (VDI), providing seamless remote access and efficient desktop management.Manage voicemail systems using Cisco Unity, ensuring reliable communication services for the organization.Configure and maintain Infoblox Grid Manager for DNS, DHCP, and IP address management, optimizing network performance and reliability.#INDGEN#ZR