IT Support Specialist

Title: IT Support Specialist
Location: Columbia, SC
Contract: W2 only, 6 month contract with potential for extension or conversion to full time with either the client or CEI
Pay: $29.50 /hour optional medical, dental, vision, 401(k) match

Overview
Maintain workstation/server infrastructure standards. Deploy infrastructure software to clients. Monitor devices for deviation and address issues promptly and appropriately. Administer and maintain tools for software delivery and remote management.

Key Responsibilities

• Administer and deploy infrastructure software to clients including new builds, master files, upgrades, and patches. Record, verify, and coordinate customer requests to ensure appropriate distribution. Establish and follow all related processes such as email notifications and alerts.
• Install, configure, and maintain infrastructure software in support of business processing requirements. Develop, compile, test, debug, document, and maintain custom scripts and utilities. Create comprehensive test plans based on configurations and other specifications. Ensure data/media recoverability by implementing a schedule of system backups and database archive operations.
• Perform monitoring/maintenance activities of the workstation/server environment and tune the system to achieve optimum performance levels. Find and troubleshoot problems before they become issues to the user and act as a higher-level support for help desk for certain problems. May consult with senior peers on certain projects.
• Develop and maintain custom integration solutions. Establish standard configuration for software packages. Manage/maintain administrative tools for software delivery and remote management.
• Ensure continuity with system software licensing and maintenance agreements. Conduct routine hardware and software audits of workstations and servers to ensure compliance with the organization’s established standards, policies, and configuration guidelines.
• Develop and maintain a comprehensive infrastructure software configuration database/library of all supporting documentation. Maintain growth statistics, space forecasts, tape libraries, and software and hardware inventories.

Required Skills

• Able to communicate with system users to identify, explain, and resolve problems.
• Solid understanding of client/server relationships to identify problem sources concerning system operations.
• Strong organizational skills.
• A Certification (Highly Preferred)
• Strong Windows Workstation OS, Active Directory, and Group Policy experience
• PowerShell and/or Python skills
• Strong PC hardware and troubleshooting expertise
• Intune, MDM, and Entra ID knowledge
• BigFix and/or SCCM/ECM experience
• Good documentation and technical writing skills
• Ability to work in a fast-paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Required Education

• Bachelor's degree in CS, IT or other job related degree, or 4 yrs of job related work experience, or 2 yrs of job related experience plus an associate’s degree in CS, IT or other job related degree

Preferred Skills

• Concept of Citrix XenDesktop and support knowledge
• Power BI/Power Automate/Python or other scripting or analytic knowledge
• VDI, VPN or any virtualization knowledge

Why Should I Apply?
This role offers the opportunity to work on enterprise initiatives supporting endpoint automation and workstation management, with a focus on modern endpoint technologies and remote access solutions. Join a team dedicated to improving end-user experience through innovative support and infrastructure deployment.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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