Asset Servicing Analyst

Location: hybrid in Jersey City

Contract: W2 only, 6-month contract with potential for extension or conversion to full time

Pay: $33 /hour optional medical, dental, vision, 401(k) match

Overview
This person is responsible for being the single point of contact for internal and external clients in relation to any asset servicing queries, as well as work with internal/external parties to investigate each query and provide an answer within the agreed SLA.

Key Responsibilities

• Serve as primary point of contact for asset servicing inquiries.
• Investigate client queries with internal and external stakeholders and provide resolution within agreed SLAs.
• Ensure timely and appropriate escalation of client-impacting issues.
• Partner with operations teams to ensure accuracy and completeness of corporate action processing.
• Provide guidance and training to processing teams as needed.
• Identify recurring query themes and investigate root causes to reduce future volume.
• Identify control gaps and recommend platform enhancements.
• Drive process improvements and evaluate business impact.
• Participate in global and local initiatives to improve client service, increase efficiency, reduce costs, and mitigate operational risk.

Required Skills

• Must have strong Asset Servicing understanding and experience.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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