Asset Servicing Client Service Lead AVP Hybrid

The Asset Servicing Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• This role will manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Identifies, summarizes and accurately captures all incoming instructions pertaining to Corporate Action and proxy events
• Notifies clients of Corporate Action and Proxy events received from vendor sources
• Liaise with clients on Corporate Action events to solicit instructions
• Reconciles, organizes and distributes all transactions relating to corporate actions, and ensures actions are processed effectively and within established standards in the markets
• Provides support to all operational processes within the unit to ensure timely and accurate execution of client instructions meeting agent, depository and counter-party deadlines
• Liaise with Depositories, Agents, Trustees and Issuers in each market to obtain requested clarification/detail understanding of complex Corp Action events and processing details/requirements
• Manages, tracks and mitigates risk incoming client responses, customer funding, claims processing, payment allocation and corporate action processing
• Prepares weekly/ monthly metrics on department’s performance including detailed analysis of any processing, system/industry issues or enhancements. Performs causal analysis on processes to continuously identify gaps, improvements/system enhancements
• Monitors MIS reporting relating to corporate actions, processing accuracy, timeliness, and, completeness
• Acts as the initial point of escalation for problem resolution
• Assists management in system enhancement functions, provides feedback on Business Requirement Documents, and participates in user acceptance testing as needed
• Develops and maintains processing procedures and oversee the execution of controls required throughout the life cycle of voluntary events
• Prepare sand participate in department client presentations
• Provides input on performance of staff to management and other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  
  

Qualifications:

• Intermediate to senior level experience in a related role with commensurate
• 5-8 years of experience
• 1-2 years people management experience
  
  

Education:

• Bachelor’s/University degree or equivalent experience
  
  

------------------------------------------------------

Job Family Group:

Operations - Transaction Services

------------------------------------------------------

Job Family:

Asset Servicing

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Jersey City New Jersey United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$98,960.00 - $148,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Apr 23, 2026

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.