What are the responsibilities and job description for the Contact Center Solution Architect (Chicago, IL) position at CEDENT?
Responsibilities:
- 5 years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
- Experience integrating these chatbots on web/.com site and then API gateway integrations
- Orchestration of solutions designs involving above Middleware end data system /generative AI RAG
- 8 years of hands on technical experience in Contact Center & CX platforms
- 8 years of experience with cloud technologies / infrastructure (AWS)
- Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
- Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
- Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
- Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
- Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
- Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.
- Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.
Department: Preferred Vendors
This is a contract to hire position