Patient Services Specialist

Description

Cedar Point Health is a physician-owned company with a dedication to healthcare on the western slope of Colorado. With two urgent care sites, four primary care locations, a growing Behavioral Health Department and a PT wellness center, we have many options to support our patients. We are looking for a qualified Patient Services Specialist to fill an available position at our urgent care clinic in Clifton, Colorado. Come join our growing company that supports opportunities for growth, learning and career expansion.

Mission: Our mission is to serve Western Colorado communities by providing high-quality, compassionate, comprehensive health care to all ages.

Job Information

Job Title: Patient Services Specialist

Department: Urgent Care

Reports To: Urgent Care Supervisor

FLSA Status: Non-Exempt

Employment Status: Full-Time

Work Location: Clifton Urgent Care

Pay Range: $16-$20/hr

Medical Translation Spanish Certification (CHI or CMI) is valued and considered for additional compensation.

• FOR INTERNAL CANDIDATES - SEE BELOW
  
  

Position Summary: This position is responsible for greeting and signing in Urgent Care patients in a prompt, courteous, and professional manner, checking them out after the appointment, and making patient appointments following medical practice procedures.

Responsibilities

• Greets patients and visitors promptly with courtesy and compassion and checks patients in and out before and after appointments.
• Facilitates patient flow and communicates changes with patients and clinical staff.
• Appropriately and courteously screens solicitors for relevance to the organization’s needs.
• Collects and manages mail delivered to the front desk.
• Updates patient information and ensures completion of appropriate paperwork prior to checking the patient in.
• Verifies insurance, co-pays, current demographic information, and scans ID and insurance cards into the system
• Explains financial requirements to the patients or responsible parties, collects copays as required and posts copays and payments on account balances
• Reconciles daily deposits and run necessary reports daily.
• Schedules appointments for patients, makes reminder calls one business day before appointments, and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
  
  

Other Duties

This job description is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change based on organizational needs.

Requirements

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of medical terminology.
• Knowledge of basic math and modern office procedures.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.
• Ability to maintain confidentiality regarding patient records.
  
  

Education: High School Diploma or equivalent.

Experience: Three years of experience in a medical office preferred.

Mental and Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Medical Receptionist and Scheduler that are mostly sedentary with occasional standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests.

Conditions: The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals and other members of the public on a regular basis. The position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment.

Schedule: 36 to 40 hours per week. Hours of operation: Mon-Sun 8AM-8PM. Typical schedule is rotating. The first rotation is Monday 8 to 8, Tuesday 8-2, Saturday and Sunday 8-8, next rotation is Tuesday 2-8, Wednesday-Friday 8-8.