What are the responsibilities and job description for the Desktop Support Specialist position at CCS Global Tech?
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Roles/Responsibilities:
- Responding to helpdesk tickets in a large enterprise environment
- Will procure and issue mobile phones to employees.
- Supporting and troubleshooting cellular devices, tablets, and laptops.
- Enroll each mobile device into an MDM solution.
- Support large conference room Audio/Visual equipment.
- Mobile device support including working understanding of mobile device management tools.
- Perform audits related to mobile devices such as no usage, hardware inventory, etc.
- Participate in afterhours/weekends on call rotation
Mandatory Skills:
- Experience providing technical support to end users in a fast-paced environment.
- One year of Active Directory experience.
- Mobile device support knowledge.
- Experience with Remedy helpdesk software.
- Experience with Microsoft Intune
- Experience providing technical support for mobile applications in a network environment.
- Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
- Solid troubleshooting skills in desktop computer hardware and software.
- Experience creating and improving technical documentation; documenting the system specifications and design.
- Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel