What are the responsibilities and job description for the Service Coordinator position at CCRC, INC.?
CCRC, Inc. abides by the Navajo Preference in Employment Act.
POSITION: SERVICE COORDINATOR
CLASSIFICATION: Exempt
POSITION SUMMARY:
Service Coordinator will provide person-centered services intended to support consumers in pursuing their desired life outcome. Serves as an advocate for the consumers and is responsible for the development of the Individual Service Plan (ISP) and the on-going monitoring of the provisions of service included in the ISP. Responsible to be familiar with the CCRC Policy and Procedures manual, service standards and regulations. Monitors services for consumers funded by DD Medicaid Waiver, State General Fund (SGF), and Navajo Nation Division of Family Services (NNDFS). Will provide positive support and be a resource to fellow coworkers to promote team work while upholding CCRC’s mission and vision.
SPECIFIC DUTIES:
1. Will collaborate with ancillary services (Physical therapy, occupational therapy, speech language pathology, behavior support, and nutritional) to ensure consumers’ needs are addressed.
2. Serves as a representative for consumers who receive Social Security Income/Social Security Benefits by submitting relevant financial and employment information and completing the Representative Payee, Disability Function, and Disability Update Reports to maintain eligibility.
3. Facilitates Pre-ISP meetings for consumers, one-week prior to the Annual ISP meeting to assist direct support staff in planning and developing targeted realistic desired outcomes and action plans with measurable action steps and relevant useful teaching and support strategies.
4. Develops and submits quarterly reports to Navajo Nation Department of Family Services (NNDFS) and CCRC Executive Director outlining accomplishments, corrective action and goals.
5. Facilitates weekly General Event Reports (GER) meetings to ensure health and safety recommendations are documented and implemented.
6. Responsible to maintain compliance regarding the data entry and process of entering General Event Reports (GERs); must be logged into Therap software within 48-hours.
7. Organizes with the Health department to collect health information and reports from Therap (software) and distribute to program sites for filing.
8. Responsible to develop the Individual Specific Training (IST) section of the Individual Service Plan (ISP) outlining information on Therapy services, Health Care Plans (HCPs), Medical Emergency Response Plans (MERPs), and orientation of consumers’ preferences.
9. Ensures the Developmental Waiver Budget worksheet and the Long-term Care Abstract Assessment (LTCAA) is completed and submitted for consumers based on their service needs.
10. Review iTherapyDocs daily notes for accuracy and file in the consumers’ master case file.
11. Coordinates the scheduling of all ISP, six-month review, 30-day, and IDT meetings with the external case managers, guardians, consumers, staff and therapists and generates a monthly meeting calendar.
12. Coordinate and schedules physical therapy, occupational therapy, speech language pathology, behavior support, and nutritional training for new hires, assignments and/or refresher trainings for staff.
13. Coordinates and collaborates with the agency Registered Nurse for training and implementation of Comprehensive Aspiration Risk Management Plan (CARMP).
14. Responsible to prepare and submit proposed restrictions/limitations recommended by the Interdisciplinary Team (IDT) for review and approval by the Human Rights Committee to ensure the health and safety of the consumer.
15. Service Coordinator will ensure that confidential consumer master files aremaintained according to Department of Health (DOH) and Navajo Nation Division of Family Services (NNDFS) standards and regulations and are in a secured locked file cabinet.
16. Responsible to conduct internal quarterly reviews of the consumer master files to ensure compliance in accordance to the case file matrix.
17. Responsible to review the Teaching and Support Strategies, Semi-Annual Reports, and Quarterly Reports for accuracy and completeness and submit to external case management agencies.
18. Assists consumers in submitting relevant financial information to Division of Vocational Rehabilitation (DVR), Medicaid Waiver, Navajo Nation Office of Special Education Rehabilitation Services (NNOSERS), Navajo Housing Authority (NHA), and Income Support Division (ISD) to verify eligibility.
19. Responsible to recruit potential consumers, offering tours of CCRC, Inc. facilities/homes, conducting presentations of CCRC services with families and local schools (i.e. Public Schools, Special Education Programs and school fairs) and also attend Individual Education Plan (IEP) meetings of potential consumers.
20. Serves as a member of CCRC, Inc. Admissions Committee to guide consumers on admissions process.
21. Ensures all consumers’ personal identification is filed and secured: Social Security card, Certificate of Indian Blood, Birth Certificate, and State issued identification (ID) card and medical insurance card.
22. Responsible to obtain signed consent forms from consumers’ guardians for necessary medical procedures.
23. Responsible to mail Satisfaction Surveys to parents/guardians annually for the purpose of identifying opportunities for improvement.
24. Informs guardians annually of the Abuse, Neglect and Exploitation Procedures, the Grievance Procedures and the Contraceptive Policy and Procedures for consumers, and obtains an acknowledgement signature.
25. Responsible to facilitate transition meetings for consumers to maintain a successful transition and initiate changes to payee for SSI/SSB and Railroad benefits.
26. Distributes the consumers’ Service Plan’s and outcome progress reports to guardians’, therapists, and external case management agencies.
27. Coordinates and schedules psychological evaluations of consumers as recommended by the Interdisciplinary Team (IDT).
28. Advocates and attends legal proceedings (guardianship, estate hearing, adjudication hearing, etc.) with consumers, when necessary.
29. Maintains family contact by coordinating home visits for consumers. Coordinates and schedules transportation for consumers during holidays and weekend home visits.
30. When necessary will arrange for an interpreter for non-speaking Navajo staff and ancillary services to effectively communicate with parents/guardians.
31. Other duties as assigned.
QUALIFICATIONS:
1. Bachelor’s Degree in Social Work, or other related Human Service field or 2 (two) year experience in social service or other related field.
2. Ability to work with persons with developmental disabilities.
3. Ability to prepare written reports.
4. Bilingual (Navajo and English) strongly preferred.
5. Sensitivity to the needs of consumers, family and community.
6. Need excellent writing and communication skills.
7. High school diploma or GED
8. Insurable Valid Driver License
9. Must pass the Employee Abuse Registry Clearance
10. Must pass the Caregivers Criminal History Screening Clearance
SALARY RANGE: $35,568.00-$43,605.60 per year depending upon experience.
Job Type: Full-time
Pay: From $18.00 per hour
Work Location: In person
Salary : $35,568 - $43,606