What are the responsibilities and job description for the Patient Access Representative - Emergency Services (48 hours per pay period) position at CCM Health?
POSITION: Patient Access Representative - Emergency Services
HOURS: 48 hours per pay period (0.6 FTE) / Non-Exempt
UNION: Yes
UNION NAME: Local 113
GENERAL RESPONSIBILITIES:
The Patient Access Representative is often the first contact of patients when they visit our healthcare facility. This position is responsible for patient referrals, greeting patients and working with them in person, on the phone or through electronic correspondence to meet their needs regarding scheduling, updating patient information, checking patients in and out and acting as a liaison in reporting any patient suggestions to management.
EDUCATION/TRAINING:
High school diploma or equivalent.
SKILL(S):
- Computer skills/experience required
- Excellent customer service skills
- Excellent verbal, listening and written communication skills
- Knowledge to Medical Terminology preferred
- Ability to handle multiple priorities simultaneously
- Excellent organizational skills
- Ability to think independently and demonstrate good problem-solving skills
- Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner
- Valid Minnesota Driver's License - some out-of-town travel to branch clinics may be required
EXPERIENCE:
Receptionist experience preferred.
EXCELLENT BENEFITS:
- Paid Time Off (PTO) – up to 26 days per year
- Single Health Insurance premium paid in full
- Affordable Family Health Insurance premiums
- Dental Insurance
- Life Insurance
- Vision Insurance
- Public Employee Retirement Association of MN (PERA)
- On-site Child Care Center
- Wellness Center Membership discount
CCM Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.