What are the responsibilities and job description for the Concierge Specialist position at CCI?
Description
We make good investments in our people, properties, tenants, and company.
CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office and light industrial uses. CCI employs around 400 associates in 30 states across the country–and we’re growing!
As we enter the next phase of our company’s growth, we’re looking for associates who can help us optimize our existing management platform (systems, tools and processes),better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing–so although we offer a full range of classroom learning and structured training paths, we prioritize hands on experience and self-directed development.
We’re proud of the people-first company culture we’ve built over the past two and a half decades–we’ll stretch and challenge you, and we’ll let you be you. We Say Yes to Uniqueness: We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.
About You
You are a people-first professional who thrives on creating welcoming, helpful, safe, and engaging experiences for everyone who walks through the door. You believe in the power of community and know that excellent service goes beyond a smile—it’s about connection, consistency, and care. You take pride in being the go-to person for residents, visitors, and your team, offering support, referrals, and community events that enhance the resident experience.
You are a natural communicator—clear, warm, and approachable—with a knack for staying organized, solving problems creatively, and anticipating needs before they’re voiced. You show up with curiosity and a drive to grow, eager to learn more about the property management industry and CCI’s operational approach. You’re confident in enforcing policies when needed and documenting your work through daily reports, knowing that structure supports service.
At your core, you’re someone who finds purpose in being of service—one conversation, one solution, one resident at a time.
Key Responsibilities
Customer Service & Service Standards:
Previous experience in multifamily and/or senior housing, customer, security, or a related field is preferred.
Excellent communication and interpersonal skills, strong attention to detail, and the ability to remain calm under pressure.
As determined by the needs of the property, must be available to work various shifts, which may include evenings, weekends, and holidays.
Takes initiative: Proactively seeks to understand objectives and concerns to deliver the best in customer service.
Tech-Savvy: Comfortable with learning new technologies and leveraging them to achieve faster, better results.
Excellent Communication: Communicates effectively, both verbally and in writing.
Interpersonal Skills: Builds strong relationships and leverages them to achieve outstanding outcomes.
Professionalism: Maintains composure and professionalism, even under pressure.
Problem Solving: Solutions-oriented, striving for mutually beneficial outcomes.
Flexibility & Adaptability: Wiling to go the extra mile and adapt well to changing circumstances.
Good Judgement: Considers multiple perspectives, evaluates risks, and makes informed decisions.
Physical Demands
Sedentary Work: Primarily involves sitting.
Physical Activity: Frequent use of a laptop, keyboard, mouse, and a tablet.
Visual Activity: Frequent use of monitors and tablets.
Lifting: Ability to lift up to 25 pounds.
Qualifications
Why Join Us:
CCI's approach is simple, we invest in our people. Our culture emphasizes long-term career development. We provide continuous job-specific training, resources, and support to maximize our employees' learning opportunities making them our most valuable asset.
We Say Yes to Uniqueness
We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.
What We Offer
We offer a comprehensive compensation and benefits package, a commitment to work-life balance, and ongoing career development opportunities.
Benefits & Perks
CCI is committed to finding the best talent who will embody our Credo and grow with the Company. Our hiring timeline may vary based on the position you're applying for.
Begin your journey with us today by submitting your resume or completing an online application!
We make good investments in our people, properties, tenants, and company.
CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office and light industrial uses. CCI employs around 400 associates in 30 states across the country–and we’re growing!
As we enter the next phase of our company’s growth, we’re looking for associates who can help us optimize our existing management platform (systems, tools and processes),better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing–so although we offer a full range of classroom learning and structured training paths, we prioritize hands on experience and self-directed development.
We’re proud of the people-first company culture we’ve built over the past two and a half decades–we’ll stretch and challenge you, and we’ll let you be you. We Say Yes to Uniqueness: We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.
About You
You are a people-first professional who thrives on creating welcoming, helpful, safe, and engaging experiences for everyone who walks through the door. You believe in the power of community and know that excellent service goes beyond a smile—it’s about connection, consistency, and care. You take pride in being the go-to person for residents, visitors, and your team, offering support, referrals, and community events that enhance the resident experience.
You are a natural communicator—clear, warm, and approachable—with a knack for staying organized, solving problems creatively, and anticipating needs before they’re voiced. You show up with curiosity and a drive to grow, eager to learn more about the property management industry and CCI’s operational approach. You’re confident in enforcing policies when needed and documenting your work through daily reports, knowing that structure supports service.
At your core, you’re someone who finds purpose in being of service—one conversation, one solution, one resident at a time.
Key Responsibilities
Customer Service & Service Standards:
- Display a strong commitment to CCI’s overall goals and business objectives and acting in line with our CCI Credo commitments to integrity, top-notch communication and excellence across all our business activities.
- You will create a welcoming and professional atmosphere at the front desk. Assist residents and guests with their inquiries and concerns and efficiently manage work orders to ensure prompt resolution. Your role is to enhance the overall experience for everyone in the community by providing exceptional service and support
- Support programs within the housing community to promote socialization, engagement, and sense of belonging among residents.
- You will take personal responsibility for clear, efficient and timely communication with residents, teammates and other internal and external stakeholders.
- You will ensure all complaints, grievances, legal claims, Federal, State & Local Notices and enforcement actions are immediately reported.
- Oversee and manage access to the property, ensuring that only authorized individuals are permitted entry. This involves getting residents and visitors with a friendly and professional demeanor, verifying credentials, and maintaining a secure and welcoming environment for all.
- Conduct regular community walks to ensure the safety and comfort of residents and visitors. During these walks, proactively engage with residents and guests to address any concerns, provide assistance, and enhance their overall experience. Additionally, monitor the property to identify and report any maintenance issues or areas needing attention, ensuring a secure and welcoming environment for all.
- Promptly report emergencies and incidents, providing immediate assistance and coordinating with emergency services as necessary. Ensure that residents and guests feel supported and informed throughout the process, maintaining a calm and professional demeanor to enhance their sense of security and well-being.
- Maintain precise and comprehensive logs and reports of daily activities, incidents, and any other customer service-related issues. Ensure that all documentation is thorough and accurate, done. providing valuable insights to enhance the overall experience of residents and guests.
- If applicable, monitor security cameras of the property. Maintain vigilance and promptly address any suspicious activity or possible concerns, contributing to a secure and reassuring environment for residents and guests.
- Uphold community rules and regulations to ensure a safe, orderly, and welcoming environment. Engage with residents and guests in a respectful and professional manner, addressing any concerns and promoting a harmonious community atmosphere..
Previous experience in multifamily and/or senior housing, customer, security, or a related field is preferred.
Excellent communication and interpersonal skills, strong attention to detail, and the ability to remain calm under pressure.
As determined by the needs of the property, must be available to work various shifts, which may include evenings, weekends, and holidays.
Takes initiative: Proactively seeks to understand objectives and concerns to deliver the best in customer service.
Tech-Savvy: Comfortable with learning new technologies and leveraging them to achieve faster, better results.
Excellent Communication: Communicates effectively, both verbally and in writing.
Interpersonal Skills: Builds strong relationships and leverages them to achieve outstanding outcomes.
Professionalism: Maintains composure and professionalism, even under pressure.
Problem Solving: Solutions-oriented, striving for mutually beneficial outcomes.
Flexibility & Adaptability: Wiling to go the extra mile and adapt well to changing circumstances.
Good Judgement: Considers multiple perspectives, evaluates risks, and makes informed decisions.
Physical Demands
Sedentary Work: Primarily involves sitting.
Physical Activity: Frequent use of a laptop, keyboard, mouse, and a tablet.
Visual Activity: Frequent use of monitors and tablets.
Lifting: Ability to lift up to 25 pounds.
Qualifications
Why Join Us:
CCI's approach is simple, we invest in our people. Our culture emphasizes long-term career development. We provide continuous job-specific training, resources, and support to maximize our employees' learning opportunities making them our most valuable asset.
We Say Yes to Uniqueness
We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.
What We Offer
We offer a comprehensive compensation and benefits package, a commitment to work-life balance, and ongoing career development opportunities.
Benefits & Perks
- 10 holidays per year
- Paid Time Off (PTO)
- Medical, dental & vision insurance
- Basic life insurance & supplemental benefits
- HSA/FSA
- Employee Assistance Program (EAP)
- 401(k) Plan
- Other rewards throughout the year
CCI is committed to finding the best talent who will embody our Credo and grow with the Company. Our hiring timeline may vary based on the position you're applying for.
Begin your journey with us today by submitting your resume or completing an online application!
