What are the responsibilities and job description for the Dispatcher position at CCI Mechanical, Inc.?
About Us
We specialize in the design, installation, service, and maintenance of commercial and industrial projects. As a design-build leader, our team has constructed and maintained mechanical systems for a wide variety of high-profile clients, including hospitals, data centers, manufacturers, hotels, universities, office buildings, and more.
Job Summary
We are looking for an organized and friendly person to join our dispatching team. As a dispatcher you will work in a team environment to provide service on commercial and industrial HVAC, mechanical, and plumbing systems. You will work in a dispatch team to track technicians throughout the day, schedule and create work orders, and relay all job information to the technicians. You will be the driving force in helping our technicians meet the needs of our customers
Essential Duties & Responsibilities
- Answer customer calls and prioritize emergencies
- Customer service representative for the company
- Primary office contact for technicians
- Work closely with the supervisors and technicians to schedule work
- Dispatch technicians to jobs/contracts/service calls by skill level, history of the job, and location of work.
- Create work order numbers and relay all job information to the technicians
- Issue PO’s to technicians
- Assist with the day-to-day operations of the Service Department
Qualifications
- 2-5 years dispatch and/or customer service experience preferred
- High school diploma or equivalent
- Computer skills (Microsoft Word, Outlook, and Excel)
- Strong verbal and written communication skills
- Positive attitude and willingness to learn
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledNotice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.