Director IT Services (MS-165756)

The contractor shall provide leadership and operational management across the following functional domains: Enterprise Cloud Services; Network, Voice & Telecommunications; IT Service Desk & End-User Support; Infrastructure & Operations; Cybersecurity Partnership & Compliance; Vendor & Contract Management; and IT Services Management & Governance. The scope encompasses both ongoing operational responsibilities and active modernization initiatives.

MANDATORY REQUIREMENTS:

• Experience with progressive information technology, including significant experience managing enterprise IT operations and infrastructure (10 Years)
• Experience in leadership or management, including direct supervision of technical teams, managers, engineers, and support personnel (8 Years)
• Demonstrated experience managing enterprise cloud environments, with specific experience in Amazon Web Services (AWS) including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures (2 Years)
• Strong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications (2 Years)
• Experience with enterprise monitoring and observability platforms (2 Years)
• Experience managing IT service desk operations, including service level management, incident management, and customer satisfaction measurement (2 Years)
• Experience with IT vendor management, contract oversight, SOW development, and procurement support (2 Years)
• Experience managing data protection and backup solutions (2 Years)
• Strong understanding of cybersecurity principles, compliance frameworks, and IT governance in a regulated environment (2 Years)
• Excellent written and verbal communication skills, including the ability to translate technical issues into business-level communications for executive audiences (2 Years)
• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field

PREFERRED QUALIFICATIONS:

• Experience working in state or federal government IT environments, preferably within a Medicaid, healthcare, or human services agency
• Experience with CMS interoperability mandates, including FHIR APIs and federal healthcare data exchange standards
• AWS certifications: Solutions Architect, SysOps Administrator, or Cloud Practitioner
• Project Management Professional (PMP) or similar certification
• Master's degree in a technology or management discipline
• Experience with HIPAA Security Rule compliance and CMS ARCAMPE security requirements

KEY DUTIES:

The contractor shall perform the following duties on an ongoing basis:

• Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services.
• Triage, assign, and track service tickets submitted for DOM cloud, hosting, and network services.
• Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management.
• Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action.
• Manage vendor relationships through regular status calls, performance reviews, and escalation management.
• Review and contribute to Statements of Work, procurement documents, and contract renewals.
• Conduct interviews and manage hiring processes for infrastructure and client support positions.
• Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas.
• Prepare and deliver weekly status reports to IT leadership.
• Manage bi-annual assessment artifact collection and compliance documentation.

Period of Performance: Likely to extend at least two additional years depending on the success of the resource

Location: Jackson, MS (100% ONSITE from day one of assignment)

Interview process: Online with video